[Last Call] Learn how to a build a cloud-first strategyRegister Now


HP DeskJet 9800 stops printing

Posted on 2011-04-28
Medium Priority
Last Modified: 2013-12-15
Hello I bought a supposedly new HP DeskJest 9800 at a yard sale.
I put new ink cartridges in and it installed just fine on my computer (windows 7)

When I print a test page it starts to print and then makes a quiet "grinding" noise and stops.
If I hit the X button it spits out the partially printed page (see attachment).

How can I fix this?

Jacob Printer test page
Question by:JakeBushnell
  • 3
  • 2
  • 2

Expert Comment

ID: 35487055
if it came with the CD try using the tools that clean the printer header or realign the printer header
these tool are normaly found ( start > device & printers  > right click the printer in question > either in "printing prefrences" or " printer properties" there should be an option for tools or something similar and in there some options to maintain the printer

Author Comment

ID: 35487110
Thanks, I had tried that already... It tries to print the calibration page but hangs up just as it gets started.


Assisted Solution

Scay7 earned 750 total points
ID: 35487178
Okay if you have tried the tools option then next thing would be to print a page or your own testing...


open a document

you have left, middle and right
make a bunch of "A"s down the left side only and print
repeat for middle
repeat for right

by this we seeing the the track get stuck anywhere, and if it does go return the printer or youll need to take it in to a specialiast im affraid, thats if the yard sale person wont take it back as this is not a driver issue then
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

LVL 93

Accepted Solution

nobus earned 750 total points
ID: 35489453
>>  then makes a quiet "grinding" noise and stops  <<  i would look if the carriage and paperfeed  are working fine
manually feed a paper to test
power off the unit - does the carriage move freely ?
if not - you bought a bad one...

Author Closing Comment

ID: 35494675
Thank for your help guys. Look like it a bum printer. OUCH i'm out the $50.00 ink cartridges!

LVL 93

Expert Comment

ID: 35496272
tx for feedback

Expert Comment

ID: 35500770
np but dont through it away yet, just for interest sake take the printer in to the specialist and see if it can be repaired for a minor amout, then at least the ink that you bought wont be wasted.
"If you start a job finish it till the end, for the rewards could be bountiful"

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses
Course of the Month17 days, 20 hours left to enroll

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question