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Correlation Error after creating New Site from downloaded template

I am running a fresh install of sharepoint 2010 and am everything seems to be up and running fine.  A couple of alerts but nothing major.  I am trying to get the helpdesk template working on the server and am running into some problems.  I have install the ApplicationCoreTemplate.wsp successfully as well as the Helpdesk.wsp.  They are both installed successfully or at least the shell window told me they were.  Now when I try to create a new site I see the helpdesk template, but whe I try to use it I get a correlation error.
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mrwarejr
Asked:
mrwarejr
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1 Solution
 
Justin SmithSr. System EngineerCommented:
Where did you get the template?  The fab 40 templates are for 2007 only.  So depending on where you got it, it may not work.
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mrwarejrAuthor Commented:
Yes the fab 40 is where it was.  WHere can I get the helpdesk template for 2010 then.
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Justin SmithSr. System EngineerCommented:
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Justin SmithSr. System EngineerCommented:
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mrwarejrAuthor Commented:
How do I retract the other templates from the system.  I ran the stsadm command and from the central administration, but both ways the solution just hangs in retracting state.  How can I completely get rid of them in order to install the proper ones.
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Justin SmithSr. System EngineerCommented:
You can retract and remove from the Central Admin GUI.  

If that doesn't work, do it through PowerShell.

http://technet.microsoft.com/en-us/library/ff607873.aspx

http://technet.microsoft.com/en-us/library/ff607748.aspx
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mrwarejrAuthor Commented:
How do I find the identity of the solution?
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Justin SmithSr. System EngineerCommented:
It's the name of the solution.  You can see it in Central Admin.
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mrwarejrAuthor Commented:
Out of the 2 links which should I use?

Uninstall or Remove
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mrwarejrAuthor Commented:
Okay I figured that out.  Uninstall first then remove, but which directory should the PS be in to run these commands.
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Justin SmithSr. System EngineerCommented:
Doesn't matter.
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mrwarejrAuthor Commented:
I ran the uninstall and it came up with the error that

"The term 'uninstall' is not recognized as the name of a cmdlet"
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mrwarejrAuthor Commented:
got it I put a space after the uninstall.
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Justin SmithSr. System EngineerCommented:
I'm assuming you are running this from the SharePoint Managment Console.

Are you putting a space between uninstall-spsolution ?  Don't.
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mrwarejrAuthor Commented:
same problem.  I uninstalled it and it is just hanging in the retracting status.  I am not able to remove since it is not retracted yet.  How can I retract it without it hanging.  
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Justin SmithSr. System EngineerCommented:
Restart your SharePoint Timer Service from services.msc.  Then run the commands again.

If it still doesn't work, you might have a timer job stuck.  You will have to look in Central Admin - Monitoring - Job Definitions for a job specific to removing that solution, and delete it.
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mrwarejrAuthor Commented:
I am not sure which job would cause the problem.  Can I just remove the solution using the -force trigger?
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Justin SmithSr. System EngineerCommented:
Yes.
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Justin SmithSr. System EngineerCommented:
Sorry, I had assumed you were using -force.
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mrwarejrAuthor Commented:
That did it.  I will procedd to remove the solutions and try the template from the site you gave me.  In that link above are those the only templates they have for 2010 or are there more.  I did not see some of the others I liked on that list.
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mrwarejrAuthor Commented:
Should I leave the applicationtemplatecore.wsp on there as I downloaded that from the microsoft site or is there a different one of those I should use?
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Justin SmithSr. System EngineerCommented:
No.  Anything you got related to Fab 40 from microsoft should be removed.
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mrwarejrAuthor Commented:
Where could I get the aaplicationtemplatecore.wsp from then.  I looked on the list you sent me and did not see it on there.
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Justin SmithSr. System EngineerCommented:
You don't need one.  Make sure you read his README file:

http://www.techsolutions.net/LinkClick.aspx?fileticket=XTLen9Pkt5k%3d&tabid=65
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mrwarejrAuthor Commented:
I am new to sharepoint 2010.  If I want to create this helpdesk site in my current web application and site collection I can just upload them to there right.
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mrwarejrAuthor Commented:
I received this error when trying to activate it.  What went wron.  I followed the readme page and activated all the items that needed to be activated.

The solution cannot be deployed.  Directory "HelpDeskListInstances" associated with feature '456fdedc-1471-4a94-947a-238c79f18de4' in the solution is used by feature '75a0fea7-97c5-4487-88e4-70fde8f79b25' installed in the farm. All features must have unique directories to avoid overwriting files.
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mrwarejrAuthor Commented:
I uploaded 3 solutions.  2 came up with the same problems and the 3rd activated fine.
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Justin SmithSr. System EngineerCommented:
Uploading the Fab 40 might have screwed things up.  Not sure.
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mrwarejrAuthor Commented:
Are there folders I can delete to clean out?
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mrwarejrAuthor Commented:
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mrwarejrAuthor Commented:
I also found a folder named Helpdesklistinstances in the 14\Template\Features folder.  Do you think I could just delete that folder.
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Justin SmithSr. System EngineerCommented:
I would retract and remove the solution before delteing the above folder.
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mrwarejrAuthor Commented:
I did not add the solution this time with the stsadm command.  I just uploaded it from the solution section in site settings.  The 2 that failed were the same name as 2 previous ones and the 3rd one that activated was a new one.  So it must have to do with the previously added solutions.  I just do not know how to get rid of them though since they do not show up in the central admin.
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mrwarejrAuthor Commented:
How would I retract and remove at this point?
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mrwarejrAuthor Commented:
Okay I have found that the helpdesk is still listed as a feature when you type get-spfeature in the PS.  How can I remove that feature in the back end.  I have tried uninstall and it did not work.
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mrwarejrAuthor Commented:
How is this possible.  I completely uninstalled sharepoint from the server.  I then deleted all the DB's on the sql server and deleted the site in IIS.  I then reinstalled the sharepoint and created a new farm (with the same name though).  I then went to install the solution per the documentation you sent me.  It is still giving me the same error.  Where would that be stored as it was a completely new installation of sharepoint and DB.
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mrwarejrAuthor Commented:
I think I got it fixed, but how do I show my subsite on the top navigation.  The only way I can get to it is by going to all site content.  I used to be able to before I activated the items for the templates.
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mrwarejrAuthor Commented:
Nevermind found it.
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mrwarejrAuthor Commented:
Thanks for the help.  The links and the PS commands are what I need for 2010, but I figured the rest out on my own.  It was tough, but I got it.
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