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OUtlook 2010 emails not recieving unless you select Update folder button

Just recently one of my users has trouble recieving emails in outlook. It shows up on OWA and her phone but OUtlook will not downlod them to the inbox. If you select the Update Folder button under the Send/Recieve ribbon, it works. I replaced her profile, but it started to work then started doing it again 24 hours later. I am running Exchange 2007 spk2 in a AD domain. THe operating system of the user is W7. She can send and contacts and calendar events work just fine, What gives?
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vdms
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vdms
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1 Solution
 
ryan_johnstonCommented:
Is it in Cached Mode?
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vdmsAuthor Commented:
Yes. Cached mode.
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ckeshavSr. Infrastructure SpecialistCommented:
Follow the below document and change the Send/Receive timings to less than 5 minutes
http://blogmines.com/blog/2010/04/29/how-to-change-the-send-and-receive-emails-settings-in-outlook-2010/
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ryan_johnstonCommented:
If the send/receive timing doesn't fix it. Try turning off cached mode and see if it does it then
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vdmsAuthor Commented:
That did it. The send and receive timing didn't fix it but turning off cached mode did. How then can I fix so it works in cached mode?

Thank you.
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vdmsAuthor Commented:
When I put cached mode back, those emails are not there, so I'm looking at the Server when cached mode is off and when it's on, I'm looking at the local ost.
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vdmsAuthor Commented:
I'm gonna run scanpst.exe on the ost in the meantime.
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ryan_johnstonCommented:
Did the user have a lot of email already on the Exchange server and it had to try and download a lot of email?  I just noticed the other day that it would hang and download about 50mb and once I restarted Outlook, it would download another 30-50mb and I'd repeat until I had the entire mailbox downloaded.  Not sure what caused it but it worked fine in cached mode after that.

Since you are using rpc over http then online mode should work just fine.
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vdmsAuthor Commented:
Do you recommend online over cached mode. I've always run cached mode as I though it would be less network traffic. I have about 50 users simul
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ckeshavSr. Infrastructure SpecialistCommented:
Hi,
This seems to be a problem with the ost file. Try disabling the cache mode and also Disable offline. restart outlook.
Then again enable cache mode and enable offline this should created a new OST(make sure you are not pointing to same ost).
This should solve the problem.

If you are not comfortable doing the above steps...keep the existing profile and created a new profile even this would create a new ost file.
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ryan_johnstonCommented:
I only use Cached mode for laptops.  Desktops I always use online mode since they will never leave the domain.
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ckeshavSr. Infrastructure SpecialistCommented:
but check if offline is still enabled.
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vdmsAuthor Commented:
I actually did rebuild the ost file yesterday and the issue returned. It's more than likely because this particular user has more email than anybody and we should start to archive. I think the ost is like 14gb's.
I will do what you both posted and let you know the results. Thank you for all your help. So non-cached mode won't really slow down the exchange server and the network. If not, then hell, I'll switch everyone over. Now that I have better backup tools for exchange mail boxes it's safe to do that.
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JCSUKCommented:
Did anyone manage to fix this issue.  I have a user who has access to 4 mailboxes.  I had to recreate her profile and added each mailbox individually.  She was recieving mail automatically untill about 2 hours after i added the 3rd mailbox then suddenly the problem came back.  With the 3 mailboxes added to far the ost is 14.4GB.  I would just disable cached mode but its a laptop and i dont want her to lose access to the mailboxes when a connection is missing.
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vdmsAuthor Commented:
YEs. I t was solved by turning off cached mode. It seems that both users that had this problem get lots of email and in fact get them from many of the same vendors and clents. I'm suspecting something funky in some of the emails. Maybe Office Service pack 1 will fix the issue.But taking off of cached mode definately solves the issue.
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