We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now


Windows explorer keeps crashing...

Medium Priority
1 Endorsement
Last Modified: 2012-06-27
Using windows 7... Windows explorer keeps crashing intermittadly

the error reads:

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      explorer.exe
  Application Version:      6.1.7600.16385
  Application Timestamp:      4a5bc9bb
  Fault Module Name:      explorer.exe
  Fault Module Version:      6.1.7600.16385
  Fault Module Timestamp:      4a5bc9bb
  Exception Code:      c000041d
  Exception Offset:      000000000002cc60
  OS Version:      6.1.7600.
  Locale ID:      2057
  Additional Information 1:      9d35
  Additional Information 2:      9d352eeb48f756eef3e09921a012e0a8
  Additional Information 3:      bac4
  Additional Information 4:      bac43ed4eb740d0d31a13bd893042d7e
Watch Question

Explorer can crash for loads of reasons - both software and hardware related.

Assuming this is software related, it might be worth you initially trying to run the latest updates for Win 7. That is an older build number, and I notice you aren't running the latest service pack 1 for Win 7; I got lots of Explorer crashes a while back that seemed to go away with updates.

The second line I'd take is considering whether your RAM is faulty - maybe run memtest of the like to check this: http://www.memtest.org/

Finally, have you installed any new software recently? Loads of background apps can unintentionally cause problems (such as well meaning Anti-Virus solutions), or indeed you could have some kind of nasty malware lerking.....
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a free trial preview!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.