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Backup Exec with IBM Tape library - how to eject tape

This should be easy, but apparently it's not.

I've searched hi and low for a procedure showing how to run a backup, and eject the tape used in that backup.  I understand the "eject tape" checkbox doesn't apply to libraries.  All of the doc I've found only seems to go that far, never to "...instead, you have to do this, this, and this".

I have the I/O station enabled (after hours of searching to realize the I/O station does not mean the tape head), and I have gathered that I need to use Import and Export, but I can't find details on HOW exectly I use those functions.

Please help!!!!
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snowdog_2112
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snowdog_2112
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1 Solution
 
Rodney BarnhardtServer AdministratorCommented:
Have you been able to verify if the IBM supports import\export from within BE. Per a knowledgebase I found, they have confirmed that some libraries do not support this feature. They name 4, but say there are others. The link below tells how to test this feature, through diagnostics, to see if it is even supported.

http://www.symantec.com/docs/TECH27473

BTW, you didn't mention the model of IBM or version of BE that you are using.
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SelfGovernCommented:
If the "I/O Station" is what other vendors call a "mail slot" or a "load port", then you would move the tape to the "I/O station" and use the front panel of the library to open the "I/O Station" and allow you to physically take the tape.  

Similarly, to put a tape into the library, open the I/O station using the front panel, insert the new tape, close the door, and use BE to move the tape to the desired slot.  Use BE to scan the new slot to read its bar code label and know that there is a tape now available in that slot.

Note -- most (all?) libraries can have the load ports enabled or disabled.   You would configure it/them as "enabled" through the library front panel or management GUI.
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snowdog_2112Author Commented:
It's a TS3100 library with BE 2010 on Server 2008 - 64-bit.

The mail-slot (I/o station, load port, or any other a.k.a.'s) is enabled via the web interface on the TS3100 itself.

SelfGovern - I am looking for a set of procedures to actually do what you are describing.  All of the doc really glosses over the actual process.

For example, the TS3100 interface does *not* have an option to unlock/open/eject just the mail slot.  I can unlock the entire magazine only.
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Rodney BarnhardtServer AdministratorCommented:
I think, from what you are saying, that this will not work. Even if you set it up, and no one is there to remove the tape, after about 20 min. the device will timeout and the tape will go back into the slot. This question has been asked on Symantec's Support Forum.

http://www.symantec.com/connect/forums/how-export-more-one-tape-after-job-has-finished

The link below, states there is no way to run an "Export" from within the job. That you could create a cmd scheduled task, but you will have the same issue as above if no one is there to remove the tape:
http://www.symantec.com/connect/forums/ts3100-library-configuration

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SelfGovernCommented:
I know other backup applications allow you to run an OS-level command (batch file, program executable, etc.).  If BE does also, and you can find out the magic bits from an IBM library reference guide, perhaps you can create a batch file or program to eject the tape, and run that as part of the job post-processing.
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snowdog_2112Author Commented:
Wow..in the end...it is a bum library unit.

Symantec had me run the TRACER utility to capture the SCSI commands.  They discovered the library, drive, and BE/server were not communicating properly.

IBM RMA'd the unit, and it will export the tape to the mail slot.

Since it was my first library deploy, I had no idea what to expect...no way to gague that the unit itself might be faulty.  GRRR ARGH!!!

Thanks.
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SelfGovernCommented:
Wow, indeed.
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snowdog_2112Author Commented:
Sorry guys - nobody suggested I had a bad library device.  I appreciate the help.  I still don't have the hang of getting a tape in and out of the stupid unit, but at least it will put it into the mail slot now.
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