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Users can send emails but are not able to receive them?

Posted on 2011-04-28
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Last Modified: 2012-06-21
I have another user now this week that all of a sudden is not able to recieve any emails, either internally or externally. It happened to another user earlier this week and I ended up having to delete thier account and mailbox and recreate it. This seemde to fix thier problem, but now having it happen to another user has me worried that something bigger is happening. I am running Exchange 2003 with an Sonicwall Email Security device on the frontend.

Any help or advise would be much appreciated.
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Question by:dyingling
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Expert Comment

by:omesie
ID: 35487915
I'm not 100% sure what's going on because there are a lot of things that can go wrong, but if it's only happening to 1 specific user, it doesn't sound like it'd be a server issue.

Check out the user's outlook and make sure:

1: They don't have any rules set up.
2: They haven't got filters turned on.

Also, check the exchange server.  Under tools, there should be a message tracking option.  Track all emails that have been sent to the users email address and where it's gone. (This should probably be the first step actually)

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Author Comment

by:dyingling
ID: 35487948
OK, I did check the Queue in Exchange Systems Manager and am now seeing that all her emails are getting stuck in Local Delivery? For some reason they are not able to be delived to her mailbox? Why would they be getting stuck in this Queue?
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by:pynt
ID: 35487956
You may want to check what size their .pst file is at as well when the limit is reached you run into major issues. Also you can try creating a new personal data file for the user. Make sure not to choose the outlook 97-2002 pst file type because that comes with a 2 GB limit.

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by:Sirreal45
ID: 35487968
what about mailbox quota size? do you impose any limitations? try sending the user and email and see if you get a NDR.
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by:pynt
ID: 35487970
http://social.technet.microsoft.com/Forums/en-US/exchangesvrmigration/thread/1bcad3a6-2a96-4e48-81d8-c273c7474f1b/

http://support.microsoft.com/kb/828938

Both of these links refer to the emails getting stuck in the local delievery que. Hope this helps.
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Author Comment

by:dyingling
ID: 35487992
I did, but I disabled that completely and it was only to send her a message. She does have a large mailbox, about 3GB.
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by:ckeshav
ID: 35489002
What is the error message in the Queue that should help us to provide you a solution.
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Author Comment

by:dyingling
ID: 35492326
There really is no error message. It just shows that there are a number of emails stuck in the "Local Delivery" queue? I have also been starting to get emails from the postmaster of "Delivery Status Notification (Delay)"? And they all have to do with this user that is not receiving emails?
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by:omesie
ID: 35502101
Just want to confirm that your exchange server is on SP2.

Also, are you using personal folders at all?  3GB just sounds kinda large but it should still be supported.

Also, have you rebooted the server after removing all mailbox limits?  I can't remember much about exchange 2003 (it's been a few years since I've used it), but I know with 2007, some changes don't take effect without some downtime and if the server is really busy, it's best to reboot at times.
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Accepted Solution

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dyingling earned 0 total points
ID: 35514414
Yes, exchange server is on SP2 and we are using personal folders and have several at the 3GB size.
And I have rebooted several times after making limit changes...

And the status is that after having some user accounts cleanup and archive thier emails, things started moving along again and all emails were being delivered just fine, so it may have been an issue of the mailbox store just reaching it's maximum capacity. Now after the nightly online maintenance, it says it has about 19GB of free space...

But, now for some reason I have another user who is not being delievered emails from only 1 recepient, and it only happens periodically? Sometimes he receives his emails, others just get stuck in the local delivery queue?
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Author Closing Comment

by:dyingling
ID: 35821653
The mailbox store just got full. Having users cleanup there mailboxes got things moving along.
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