Outlook has encountered a problem. There is a problem with th

Posted on 2011-04-28
Medium Priority
Last Modified: 2012-05-11
When I try to print emails from Outlook 2007 I get the error message below:

"There is a problem with the selected printer. You might need to reinstall
this printer. Try again, or use a different printer."

I used Outlook 2007 at my office. I don't have issues printing any other documents from Office 2007, it's just
the emails that have this problem.   It happens after an Outlook Print Preview.  I thought hotfix KB 959645 could fix it.  But, during installation, it prompts "The expected version of the product was not found on the system."

Does anyone have a resolution to this issue?

Question by:superusr1872
  • 2

Expert Comment

ID: 35488437
uninstall Update for Microsoft Outlook 2007 KB2509470 and see if that corrects the problem. If it does, make sure to hide the update so it doesn't reinstall the next time you run windows update. Let me know if you need further instruction on uninstalling the update or hiding it.

Author Comment

ID: 35488936
I cannot see KB2509470 inside the Add/Remove Program feature.  More info. on the environment: Microsoft Office Professional Plus 2007 Corp. license. About Outlook 2007 (12.0.6555.5000) SP2 MSO (12.0.6554.5001)

Accepted Solution

austinstace earned 2000 total points
ID: 35489063

there is a hotfix available at http://support.microsoft.com/kb/2512788The original update KB 2509470 has been recalled. I was able to uninstall mine so have not tried the hotfix.
LVL 23

Expert Comment

ID: 35500771
- as pointed by austinstace, KB2509470 update is related to the printing problem.
- i'm sharing you 3 ways to remove the updates:
1: via Control Panel by selecting “View installed updates” in the section Add/Remove Programs (Windows XP) or Uninstall a Program (Windows Vista and Windows 7)
2: use System Restore
3: uninstall completely Office 2007 and then reinstall it again and apply all updates except for KB2412171

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Quickbooks hosting can do wonders to your enterprise but considering the points elaborated in the article which will help you to better analyze the outcomes. So scan your business, its needs and then move to the new world of limitless benefits.
I came across an unsolved Outlook issue and here is my solution.
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question