Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 352
  • Last Modified:

OE6 closes when retrieving e-mails

Hello -

IMPORTANT - THE EMAIL ADDRESS ASSOCIATED WITH THIS EXPERTS EXCHANGE ACCOUNT IS THE ONE THAT IS NOT WORKING.  PLEASE USE mark@classictoursNJ.com IF YOU WANT TO RESPOND

I've been using OE6 for many years.  I have three email accounts that are included when the Send/Receive button is clicked.  Yesterday, for the first time, OE6 closes by itself when retrieving the second message in one of the three accounts.  The progress bar shows #1 of 40 completing, then #2 of 40 starts to load.  The progress bar gets about 1/3 of the way and OE closes and returns me to my desktop.  (It started at #1 of 18 yesterday, up to #1 of 40 now.)

When restarting OE6, I get a msg. that Outook Express did not shut down correctly and asks if I want to display the email that was loading when the program shut down last time.  When I say yes, the FIRST email (#1 of 40) pops up.  I try again, and get the same "first" msg over and over.  I guess because all of the emails aren't transferred from verizon, the queue doesn't get any smaller when the first one is received (in my case, 40 and growing).  #1 of 40 shows up every time I re-open OE6 - there are several copies of that one email in my Inbox.

I've re-registered, compacted, exported and started with a brand new Inbox.dbx.  I've deleted temporary files and cookies.  I've tried most of what shows up in a google search of "outlook express closes when retrieving email".  I use Cloudmark to check for spam and Symantec Corporate AntiVirus (enterprise edition).  

Two of the accounts retrieve perfectly, it's just one that displays this problem.  

Is there any way to have Verizon eliminate the first two msgs. in my queue, in case one of them is causing the shutdown?  Is there anything I can do at my end?  The only step I haven't tried (that I know of) is a Windows XP repair or reinstall.  Without some confidence that doing so will correct the problem, I hesitate to try it without some advice.

Is there anything I'm missing before jumping in head first?  Thank you for your time and consideration.
0
classicmark1
Asked:
classicmark1
  • 2
1 Solution
 
classicmark1Author Commented:
OK - I PLAYED AROUND FOR HOURS WITH NO POSITIVE OUTCOME.  CALLED VERIZON, THEY "SHARED" MY PC AND BROUGHT UP MY PENDING E-MAILS.  THE VERIZON AGENT AND I CHECKED OFF SOME SPAM AND OTHER UNKNOWN SENDERS, I TRIED TO RETRIEVE THE 31 REMAINING E-MAILS (THERE HAD BEEN 40 IN THE QUEUE) AND NOW ALL IS WELL.

APPARENTLY OE6 DIDN'T LIKE ONE OF THE INCOMING EMAILS.  ALTHOUGH NOT CERTAIN, I THINK IT WAS A COKE VS PEPSI SURVEY THAT WAS CAUSING THE PROBLEM.

0
 
classicmark1Author Commented:
PROBLEM WAS PROBABLY CAUSED BY A CORRUPT INCOMING E-MAIL.  ACCESSED VERIZON WEBSITE AND DELETED SUSPICIOUS INCOMING E-MAILS, TRIED AGAIN, A-OK.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now