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OE6 closes when retrieving e-mails

classicmark1
classicmark1 asked
on
Medium Priority
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Last Modified: 2012-05-11
Hello -

IMPORTANT - THE EMAIL ADDRESS ASSOCIATED WITH THIS EXPERTS EXCHANGE ACCOUNT IS THE ONE THAT IS NOT WORKING.  PLEASE USE mark@classictoursNJ.com IF YOU WANT TO RESPOND

I've been using OE6 for many years.  I have three email accounts that are included when the Send/Receive button is clicked.  Yesterday, for the first time, OE6 closes by itself when retrieving the second message in one of the three accounts.  The progress bar shows #1 of 40 completing, then #2 of 40 starts to load.  The progress bar gets about 1/3 of the way and OE closes and returns me to my desktop.  (It started at #1 of 18 yesterday, up to #1 of 40 now.)

When restarting OE6, I get a msg. that Outook Express did not shut down correctly and asks if I want to display the email that was loading when the program shut down last time.  When I say yes, the FIRST email (#1 of 40) pops up.  I try again, and get the same "first" msg over and over.  I guess because all of the emails aren't transferred from verizon, the queue doesn't get any smaller when the first one is received (in my case, 40 and growing).  #1 of 40 shows up every time I re-open OE6 - there are several copies of that one email in my Inbox.

I've re-registered, compacted, exported and started with a brand new Inbox.dbx.  I've deleted temporary files and cookies.  I've tried most of what shows up in a google search of "outlook express closes when retrieving email".  I use Cloudmark to check for spam and Symantec Corporate AntiVirus (enterprise edition).  

Two of the accounts retrieve perfectly, it's just one that displays this problem.  

Is there any way to have Verizon eliminate the first two msgs. in my queue, in case one of them is causing the shutdown?  Is there anything I can do at my end?  The only step I haven't tried (that I know of) is a Windows XP repair or reinstall.  Without some confidence that doing so will correct the problem, I hesitate to try it without some advice.

Is there anything I'm missing before jumping in head first?  Thank you for your time and consideration.
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Commented:
PROBLEM WAS PROBABLY CAUSED BY A CORRUPT INCOMING E-MAIL.  ACCESSED VERIZON WEBSITE AND DELETED SUSPICIOUS INCOMING E-MAILS, TRIED AGAIN, A-OK.
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