Posted on 2011-04-29
Last Modified: 2012-06-22
I have had this error for the past few months.  I assumed I had installed something faulty, so I purchased a new Crucial SSD and installed that two days ago.  Three hours after doing a complete fresh install of Windows 7, I got the blue screen.  By this point, I had only installed Windows Updates and nothing else.  The only USB I have had plugged in is my Logitech Unifying Receiver.  I have also had the blue screens happen with no USB plugged in and using the laptop's built in keyboard/touchpad.  It does not seem to matter what devices I have plugged in, it still randomly happens whether I'm at my laptop or not.  I am at a complete loss and I am having some troubles figuring out how to open the minidump files.  042811-10498-01.dmp 042811-11840-01.dmp  042811-10842-01.dmp

I have searched through all of Experts Exchange and can not find a solution that is unique to my situation.  It seems most of these errors come with Windows XP.  These errors did not come with the computer as far as I remember, I have had it for over a year and this has only happened for a few months.

Computer:  Dell Studio XPS 1645
OS: Windows 7 Professional Fresh Install - Not Dell's software but straight from the Win7 package

I would greatly appreciate if someone could review the situation and the minidump files and point me in the direction of which driver or system file is causing this.  Thank you!

*edit - I have done all of my Windows updates including SP1 for Win7 and I have done my due diligence to install and upgrade all of my hardware drivers.
Question by:KDWilson27
    LVL 5

    Accepted Solution

    Do your event logs indicate any failure loading drivers, starting services? The dump is just what is sitting in memory during the crash, not always the most help.

    Has the hard drive been damaged, has the computer been dropped? - Physical damage to the controller or read/write heads could cause hardware failure on the disks and would not likely be indicated in windows logs.
      --> Within BIOS if available, run a hard disk diagnostics on the drive. Results will indicate if there are issues with the disk.

    If you do not see anything within BIOS and the event logs look clean attempt to boot into safe mode with command prompt [press f8 prior to windows loading screen]and leave it running logged in for a some time - if it fails I would suggest hardware is the cause because this safe mode method is running with the least amount of drivers and services. If it stays up for 1hr+ without a crash - restart and boot regularly. If within the normal boot you get BSOD then its safe to assume its a service/driver/application issue with the current OS build.

    Let us know.

    Author Comment

    There were no entries in the event log that had warnings or errors.  The latest item in the event log for the last three crashes was "The IPSec Policy Agent service entered the running state" - but that was several minutes before the crashes.  The only other entry is that the system shutdown was unexpected.

    The current hard drive has no damage.  I cannot vouch for the previous drive, but that is neither here nor there.  I have done extensive benchmark testing on the drive and it is in perfect condition, just received from Crucial three days ago.  I will pull the system down this evening and leave it on overnight in safe mode and see if it crashes.  It always crashes overnight and the rest of the crashes are sporadic, 3-4 during the day, so hopefully I will have better data tomorrow.  I will keep you posted.

    Author Closing Comment

    This suggestion put me on the path to fix it.  Thank you.
    LVL 5

    Expert Comment


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