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Outlook 2007 contacts not showing when I click To: in new mail

breauxlg
breauxlg asked
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Last Modified: 2012-05-11
When I am in my mail folder in Outlook 2007 and I click New to create a new email, and then I click the To: button, none of my contacts show up. If I put something in the search box ("a" for example) and click go, I see all of my contacts with first, last or display name starting with the letter A. I don't know why all of my contacts don't show up as soon as I hit To:. They used to. I am using a single .pst file and when I go to the contacts tab on the left in my outlook main view, all of my contacts are there.
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Commented:
If you right click the contacts folder and go to properties then the outlook address book tab is the box checked to show this folder as an email address book?  Also if you go to your account settings and the address book tab do you have a outlook address book listed under address books?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
When you click on To: a dialogue box opens. Have you selected the proper contacts in the top right selection box?

 Outlook Contacts
... Thinkpads_User

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Commented:
steinmto: Yep, I went through all of the Microsoft articles on this and the proper boxes are checked and in my account the outlook address book shows up.

thinkpads user: Yep it's the right contacts.

What gets me  is if I put anything in the search box and hit go, it finds the contacts meeting that criteria. If you have nothing in the criteria box, you should get all contacts. I did see something interesting on another forum about someone having this problem after synching with a pds or smartphone. I have an i4 that I sync with, and I'm thinking that there may be some field that the itunes software may have screwed up. I just don't see why the contacts would show up with something in the search box, but not with a blank search box.

Commented:
Have you tried exporting your contacts to a csv or a different folder and moving them back something in your contacts could have become corrupt.
Commented:
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
And if not the above do an Outlook (Office) repair. Don't forget to check the box in Trust Center, Privacy to download a file periodically from Microsoft.
... Thinkpads_User

Author

Commented:
I just exported all of the contacts and imported them back, telling it to replace duplicates. Same thing. I tried creating a new outlook profile from the Microsoft articles and it does the same thing. I have the box checked in the trust center to download a file periodically from Microsoft. I went looking for the scanpst program and it's not installed on my system. I'll start looking for how to install it, but if you know how, please let me know.

Author

Commented:
Ran scanpst.exe from Microsoft Fixit. It said it found some errors and fixed them, but I still get the same results.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
>>>  I have the box checked in the trust center to download a file periodically from Microsoft <-- Now you have to go to Help (I think) and run Office Diagnostics (if you haven't already).  ... Thinkpads_User

Author

Commented:
I ran Office Diagnostics and it said it fixed 1 error. I also just tried exporting all of my contacts to a csv, delete all my contacts from Outlook, and re-imported contacts from CSV and the same behavior persists.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
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JohnBusiness Consultant (Owner)
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Commented:
Thank you. I was pleased to help out. ... Thinkpads_User

Commented:
Glad to help :)
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