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Email Automatically Deletes

Posted on 2011-04-29
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Last Modified: 2012-08-14
Our office is running Exchange Server 2000 with an OWA connection to the server.  I have a user who's email automatically is deleted when he receives it.  It is not a case of it disapearing, it is automatically sent to the Deleted Items folder.  He had a connection to the server setup on 3 different computers.  One was running Outlook 2007, and the other two were running Outlook 2010. Regardless of which computer he was using, the email would automatically be deleted upon receipt.

We checked the junk email settings and they were not the culprit.  There were no rules setup to auto-delete his email on any of the computers.  We decided to un-install outlook from all three computers, but when he accesses his account using an OWA connection, the same thing happens.  All received email is automatically deleted.

I am looking for help in preventing his email from auto-deleting.
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Question by:Pancomp60
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Expert Comment

by:steinmto
ID: 35491611
Do you have a virus scanner scanning the server and the exchange folders on the server?  I have seen this when a virus programming is scanning the M drive of the server.
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Author Comment

by:Pancomp60
ID: 35491745
We are running VIPRE for Exchange, which scans all incoming email.  Email that is captured by this virus scanner is not forwarded to the client email account, but is removed from the server.  The problem this client is having is that all email that is delivered to his Inbox is automatically moved to the Deleted Items folder. Also, we have 183 client email accounts, and only this 1 is affected.
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Expert Comment

by:steinmto
ID: 35491770
Does he have a smart phone attached to the account?  I have seen phones do this before.
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Expert Comment

by:steinmto
ID: 35491782
For example
Look up blackberry email deleting on google and you will see what I mean.
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Author Comment

by:Pancomp60
ID: 35492127
He has an Android that accesses his account through OWA.
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Author Comment

by:Pancomp60
ID: 35492149
We removed the email app from his android.  The only connection he currently has running is the web interface through OWA.  The email still automatically moves to the Deleted Items folder.
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Assisted Solution

by:steinmto
steinmto earned 2000 total points
ID: 35492198
Have you tried starting outlook with /cleanrules
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Assisted Solution

by:steinmto
steinmto earned 2000 total points
ID: 35492203
Do you know of anything else connected to his mailbox?
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Author Comment

by:Pancomp60
ID: 35492299
With outlook uninstalled we can't try starting with /cleanrules for now.

He has uninstalled Outlook from his 3 computers, and the email app from his Android phone.

He did give an old phone of his to his son, but does not remember if he removed the email connection.  We'll check that out.  Other than that possibility, the only connection he now has is OWA.
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Author Comment

by:Pancomp60
ID: 35505032
The account was not active on his old phone.  Is it possible this could be a setting on the Exchange Server? I've looked there, but cannot find anything obvious.

To recap: No matter how the user accesses his email, BlackBerry, OWA, Outlook 2010, the email is automatically deleted once it shows up in his Inbox.  If he moves the email from his deleted items folder back to the inbox, it is deleted again after about 30 seconds.
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Accepted Solution

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Pancomp60 earned 0 total points
ID: 35701820
My associate found that there was a configuration issue with SpiceWorks where the email address in question was present in one of the configurations.  I am not sure of the specifics, but once the email address was removed the account no longer deleted the messages as they were received.

Thank you for your assistance.
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Expert Comment

by:steinmto
ID: 35702470
I figured it was a 3rd party app.  Glad to hear it is working now.
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Author Closing Comment

by:Pancomp60
ID: 35726945
While we have isolated Spiceworks as the culprit, we are still trying to determine the "why" of the problem.
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