[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Citrix Error

Posted on 2011-04-29
6
Medium Priority
?
1,057 Views
Last Modified: 2012-08-14
We just added a new app to our server for a few people to use. Everything works fine for 3 of the 4 users who have access to the app but the 4th gets the following error each time they run it.

[App name] failed to start.
The Citrix server is unable to process your request to start this published application. Please try again. If the problem persists, contact your administrator.

Any ideas why this 1 app for this 1 user is generating an error?
0
Comment
Question by:akalbfell
  • 3
  • 3
6 Comments
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35491655
How many Citrix servers?  Is the app installed on all of them?

Check out http://support.citrix.com/article/CTX104708
0
 
LVL 8

Author Comment

by:akalbfell
ID: 35491761
2 servers, app only published on one. The other is at a DR site and is only used in a failover scenario.
I saw this article but am not sure exactly where to go to check this...

Check Client Mappings on the ICA-Listener port and on the user properties to determine if the workstation is having mapping compatibility issues connecting to the server:

Citrix Connection Configuration > ICA-TCP > Client Settings
0
 
LVL 37

Accepted Solution

by:
Carl Webster earned 2000 total points
ID: 35491853
ICA-Listener is in Control Panel (or Start Menu) -> Admin Tools -> Terminal Server Configuration

Citrix Connection Configuration should be under Programs -> Citrix -> Admin Tools

I don't have a server available to look at so I am doing this from memory.  Those should be the locations.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 8

Author Comment

by:akalbfell
ID: 35492196
i disabled the client mappings but still got the same error
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35492250
Did you do the next 3 steps:

Try testing from different workstations to determine if issue is workstation specific.

If the issue still persists, test using RDP. Run the application as an initial program and perform the same tests with Client Mappings.

Test with other applications to ensure that the issue is not application specific.



0
 
LVL 8

Author Closing Comment

by:akalbfell
ID: 35492470
I did which just lead me to figure out what happened. The app is just one executable and was "installed" to the desktop of the admin account. When i moved that to the root of the drive it launched right away. Thanks for point me in the right direction.
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenDesktop, Citrix Studio, Citrix Policies, Citrix XenApp
CITRIX XENAPP 6.5 FARM CUSTOM POLICY - CHANGE MANAGEMENT WINDOW REBOOT SCHEDULE
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
Suggested Courses

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question