RPC server not available installing printer

I have just installed windows 7 for a user. Everytime i try to add a printer i get "RPC server unavailable" . I see that the printer spooler is stopped when i start it i can add the printer but then my printers disappear and i check the service and its stopped again. I have tried the microsoft fix which basically starts the srevice but then it stops. PLEASE ASSIST.
IATA-techopsAsked:
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IATA-techopsConnect With a Mentor Author Commented:
Thank you the previous driver was messing everything up. did a system restore and worked. Thank you again.
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RaneeshIT SupportCommented:
have you checked the status of RPC server in service? check this service is enabled and set to start automatic
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RaneeshIT SupportCommented:
its not rpc server; it is rpc locator;
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IATA-techopsAuthor Commented:
Should i copy the RPC locator from my computer which is the same and it is working to her system32 and replace?, is there another file that should be copied over, perhaps hers is corrupt to fix this issue.?
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RaneeshIT SupportCommented:
rpc locator is a service which you can find in services under administrative tools;/control panel
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IATA-techopsAuthor Commented:
System restore worked
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