We have been using Microsoft Exchange 2007 for a little bit more than 1 year and this is the first time that I have come across this problem. It’s not a big problem; but, I am afraid that it might be in the future.
At our company, we have Exchange setup/create email addresses to be 'First Initial' + 'LastName' (John Smith = Jsmith@domain.org). Now, we have a new user, that I just created. Lets say his name is 'Jason Smith' (Logon Jsmith); however, we already have another user named 'John Smith' (Logon 'Jsmith'). Hence there is a duplicate.
What I tried to do is setup the new user with a logon of 'SmithJ' in Active Directory and that worked for his network logon However, Exchange still set him up with an email of 'Jsmith2@domain.org). Now, if I send the new user and e-mail it works; but, I must use the 'Jsmith2@domain.org' email address.
This particular situation is not critical; however, this duplicate username situation may arise again. My question is what can I do to force an email address to be different and not force a user to use an email address such as ‘Jsmith2@domain.org’ ?
What can I do to make 'SmithJ@domain.org' work, on a case by case basis? Or any other suggestions?