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PC Freezes with event viewer log file = "the hardlock service failed to start..."

I have a Dell Optiplex 380 with XP Pro XP3 installed that is freezing up or completely crashing randomly.  After rebooting and looking at the eventvwr I see a few things, but one says this:
"The hardlock service failed to start due to the following error: the request could not be performed because of an I/O device error."

Some searches I've done indicate this could be related to software that is looking for an attached dongle or security device?  There is nothing like that except a wireless adapter.  This is a retail store with bar code readers, label printers, printers, and other devices attached but nothing that is a security-related device like a VPN dongle or something.  I tried a suggestion of turning off the hardlock service at command prompt, but did not recognize.

Suggestions, help would be great.  Thanks
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TallTech
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TallTech
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1 Solution
 
Sudeep SharmaTechnical DesignerCommented:
Hi TallTech,

On the computer click on Start --> run and type devmgmt.msc and click ok.

This would open the Device Manager. In the device Manager click on View and select "Show Hidden Devices". Once that is done and check if there is any thing with Yellow Exclamation mark. Just remove it and reboot and see if the error occurs.

Sudeep
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TallTechAuthor Commented:
ahhh.  Gotcha.  But what's that for?  Anyone know?  Wonder if it's needed or not
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Sudeep SharmaTechnical DesignerCommented:
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TallTechAuthor Commented:
Thanks.  I totally spaced doing such a basic thing.  You are awesome.  I found 3 items, removed them restarted and will follow trail from there.  Thanks again!
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