PC Freezes with event viewer log file = "the hardlock service failed to start..."

Posted on 2011-04-29
Last Modified: 2012-05-11
I have a Dell Optiplex 380 with XP Pro XP3 installed that is freezing up or completely crashing randomly.  After rebooting and looking at the eventvwr I see a few things, but one says this:
"The hardlock service failed to start due to the following error: the request could not be performed because of an I/O device error."

Some searches I've done indicate this could be related to software that is looking for an attached dongle or security device?  There is nothing like that except a wireless adapter.  This is a retail store with bar code readers, label printers, printers, and other devices attached but nothing that is a security-related device like a VPN dongle or something.  I tried a suggestion of turning off the hardlock service at command prompt, but did not recognize.

Suggestions, help would be great.  Thanks
Question by:TallTech
    LVL 29

    Accepted Solution

    Hi TallTech,

    On the computer click on Start --> run and type devmgmt.msc and click ok.

    This would open the Device Manager. In the device Manager click on View and select "Show Hidden Devices". Once that is done and check if there is any thing with Yellow Exclamation mark. Just remove it and reboot and see if the error occurs.


    Author Comment

    ahhh.  Gotcha.  But what's that for?  Anyone know?  Wonder if it's needed or not
    LVL 29

    Expert Comment

    by:Sudeep Sharma

    Author Closing Comment

    Thanks.  I totally spaced doing such a basic thing.  You are awesome.  I found 3 items, removed them restarted and will follow trail from there.  Thanks again!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    Suggested Solutions

    Title # Comments Views Activity
    Bad Block in hdd 33 89
    3D Rendering GPU or CPU? 1 36
    HP LaserJet M452nw Energy Saving Issue 4 28
    Starting Raid 1 in Wondiws 10 5 38
    In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
    Does your iMac really need a hardware upgrade? Will upgrading RAM speed-up your computer? If yes, then how can you proceed? Upgrading RAM in your iMac is not as simple as it may seem. This article will help you in getting and installing right RA…
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!
    This video is in connection to the article "The case of a missing mobile phone (". It will help one to understand clearly the steps to track a lost android phone.

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    8 Experts available now in Live!

    Get 1:1 Help Now