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Number of Copies Does Not Reset after Printing, Quick Print Issue

In Word 2010, number of copies (under File>Print) does not reset to 1 after printing a file.  Here's what I've done/found/steps to replicate:

 1.  Create a new document and type =rand() and hit Enter to get some random text
 2.  Use File > Print and change the number of copies to 2 and click PRINT
 3.  Change something in the file and then go back to File > Print.  The number of copies is still set to 2.
 4.  Saving the file doesn't reset the number.
 
Quick Print button

 1.  Perform the steps above
 2.  Hit the Quick Print button and 2 copies are printed
 3.  Create another new document and type =lorem() and hit Enter to get some random text
 4.  Hit Quick Print.  NOTICE that 2 copies are printed
 5.  Go back to File > Print.  NOTICE that the number of copies is still set to 1.
 6.  Saving the file doesn't reset the number.

I've found that I can actually close the original document where I changed the number of copies to be printed to 2 copies and Quick Print will continue to print 2 copies for every document I have open UNTIL I go back to File > Print and Manually change the number of copies back to 1 OR close Word and reopen it.

This is new behavior.  Word 2003 resets the number of copies to 1 after each print request.  I am able to replicate this problem on multiple machines, using multiple printers, signed in with multiple user accounts with every document we've tried.

I've checked to make sure that in the Printer Preferences that the Quantity or Copy Count are set to 1 and nothing higher.

Anyone know how to fix this?
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Stacy Brown
Asked:
Stacy Brown
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1 Solution
 
Paul SauvéCommented:
I'm using MSOffice 2010 / Vista Home premium SP2. When I select 2 copies to print in one Word document, close the document and open a new one and select Print, the number of copies resets to 1! I know that doesn't solve your problem, but I thought I'd mention it.

I open new files, create new files and the copies always resets to 1...

I saved and reopened the file I printed twixe, and it also resets to 1.
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Stacy BrownAuthor Commented:
Yep.  In 2003 & in 2007 it resets but it is not resetting in 2010.  Closing and reopening Word does reset the number of copies, but you shouldn't have to do this.


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Paul SauvéCommented:
I see you have already contacted MS - have you tried using the install to repair your copy of MSWord 2010?
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Paul SauvéCommented:
Also - does this occur with other MSOffice 2010 software (Excel, PowerPoint)?
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Stacy BrownAuthor Commented:
I have tried repairing office to no avail.  The exact problem occurs in PowerPoint.  Excel is a little different.  In Excel, Quick Print always prints one copy, though I can go to File > Print and the copy count is set to a larger amount.
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Paul SauvéCommented:
Well, I'm at a loss for WORDs! ;-)

But I did see that you contacted MS Forums! Maybe you'll have better luck there!
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Stacy BrownAuthor Commented:
Still no luck.  This could be a print driver issue, I guess.  Can anyone confirm that they see this same behavior or have any other ideas?
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grafner521Commented:
Seems to be a problem with Office 2010. I have the same problem with a client printing to a networked Ricoh Multifunction. I have the same problem here printing to a networked HP P2015. This is not a printer drive issue.
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Stacy BrownAuthor Commented:
Thanks for posting grafner521!  It's nice to know I'm not alone.  I take it that you haven' t had any luck with a solution so far, eh?
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grafner521Commented:
Unfortunatly no luck at all. Everything I have read says Microsoft is putting out the first SP for 2010 this summer. I was hoping that there was a fix of some sort before then. This is a really big deal.
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Stacy BrownAuthor Commented:
I agree!  I"m really surprised that no one else has mentioned it!  I hope there is a fix in SP1!
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Stacy BrownAuthor Commented:
I found out that this is By design according to Microsoft.  Thanks for the assistance everyone.
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Stacy BrownAuthor Commented:
I found the answer on my own in conversing with some experts from Microsoft
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Kobe HarkinsIT ManagerCommented:
This situation also occurs in Word in Office 2007 SP3.  The printer settings such as duplex and staple are also held for following documents until word is closed.  I have verified this issue on different machines running XP SP3 and varying network printers.  If it goes away when word is closed where is this temporary info stored?
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Paul SauvéCommented:
well, holy cats, I didn't know that... Thanks
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