Solved

Brother HL 5340 Printer crashes Win 7 Ultimate when asked to print?  HELP!

Posted on 2011-04-29
3
774 Views
Last Modified: 2012-05-11
I have the Latest drivers from Brother for the HL 5340 Laser Printer for my Windows 7 Ultimate computer.

When I try to print to the Brother 5340 my computer turns off, then restarts.  Everytime.  It happens when I open the Brother Properties page and press send a "test page" to the printer.

The printer is not shared (on a network)

Also, I turned off the Brother, reinstalled the drivers, and when I turned the Brother on -- the computer crashed again!

Help
0
Comment
Question by:AFTerry
3 Comments
 
LVL 13

Accepted Solution

by:
BCipollone earned 250 total points
ID: 35493668
Try uninstalling the drivers completely and just connecting it to the computer. See if Windows will find a driver that is compatible with the printer on it's own.
0
 
LVL 19

Assisted Solution

by:Raheman M. Abdul
Raheman M. Abdul earned 250 total points
ID: 35497452
Try:  Right click the printer -> Properties -> Advanced -> Select "Print Directly to the Printer"

Make sure the permissions under the Security Tab.    Given everyone Print permissions and creater  and yourself all permissions
0
 

Author Closing Comment

by:AFTerry
ID: 35694828
The actual problem was that the printer was on the same circuit as the computer, so that when the printer drew power to print, it caused the computer to loose power and then "crash" hibernate.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question