I need some urgent advice. I have a client who was being blackmailed by their old IT person. They had IMAP accounts. The person threatened to delete their emails if they did not pay. This is a true. They paid. So, I was asked to help.
I asked for the POP and IMAP details so I could download their emails as PST files. For whatever reason the Sent Items did not download under POP or IMAP. This is now worrying because as far as I know Sent Items should download under POP.
Can anyone please advise.
On a separate note, the old IT person had some people set-up on Thunderbird and others on Outlook. The email accounts on Thunderbird are no longer connected to IMAP mail server. However, we can read the Inbox items but the Sent Items are blank. Is there anyway for us to get or download the Sent Items. We no longer have access to the IMAP mail server and I am not sure even after paying the ransom if they will give us access again.