Word documents say downloading instead of opening and they hang.

Posted on 2011-04-29
Last Modified: 2012-05-11
I have documents that are on the server (T:\) drive.  When I try to open them, they occasionally hang for up to 10 minutes.  the dialogue box says it is downloading the document, not opening.
Question by:jwmorgan77
    LVL 23

    Expert Comment

    by:Brian Gee
    How are you accessing the document? From Word using the Open command or are you double-clicking the Word document icon in T: to open it? Or are you using an Intranet link?

    As for generic troubleshooting, I would suggest dropping the T: drive mapping and then re-adding it to see if performance is improved.

    Author Comment

    We have tried remapping the drive. We have the problem when directly double clicking on a file and from the file open command in word. We re-installed office.
    LVL 23

    Accepted Solution

    <<We re-installed office.>>

    Did that resolve the issue for you or does it still persist even after reinstall?

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