Link to home
Start Free TrialLog in
Avatar of jwmorgan77
jwmorgan77

asked on

Word documents say downloading instead of opening and they hang.

I have documents that are on the server (T:\) drive.  When I try to open them, they occasionally hang for up to 10 minutes.  the dialogue box says it is downloading the document, not opening.
Avatar of yobri
yobri
Flag of United States of America image

How are you accessing the document? From Word using the Open command or are you double-clicking the Word document icon in T: to open it? Or are you using an Intranet link?

As for generic troubleshooting, I would suggest dropping the T: drive mapping and then re-adding it to see if performance is improved.
Avatar of jwmorgan77
jwmorgan77

ASKER

We have tried remapping the drive. We have the problem when directly double clicking on a file and from the file open command in word. We re-installed office.
ASKER CERTIFIED SOLUTION
Avatar of yobri
yobri
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial