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Word documents say downloading instead of opening and they hang.

jwmorgan77
jwmorgan77 asked
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Last Modified: 2012-05-11
I have documents that are on the server (T:\) drive.  When I try to open them, they occasionally hang for up to 10 minutes.  the dialogue box says it is downloading the document, not opening.
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Top Expert 2011

Commented:
How are you accessing the document? From Word using the Open command or are you double-clicking the Word document icon in T: to open it? Or are you using an Intranet link?

As for generic troubleshooting, I would suggest dropping the T: drive mapping and then re-adding it to see if performance is improved.

Author

Commented:
We have tried remapping the drive. We have the problem when directly double clicking on a file and from the file open command in word. We re-installed office.
Top Expert 2011
Commented:
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