Why won't Crystal Reports 9 open or save using menu items or toolbars?

I installed a full version of Crystal Reports 9 on Windows XP.  When I click on the Open button on the toolbar or from the File menu nothing happens.  Same thing with Save and Save As.  If I open a report from Windows Explorer it opens and runs fine but I can't save it.  The PC has had other applications installed that use redistributable versions of CR 8 and CR 12.  I uninstalled all versions of CR and just re-installed CR 9 but get the same result.

Any ideas of how to fix this, other than rebuiliding from scratch?
rburylaAsked:
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rburylaAuthor Commented:
Thanks.  I will try the manual uninstall of CR8.  I had removed the directories but hadn't done all of the specific files or registry entries.
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mlmccCommented:
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