new users seeing wrong GAL - Exchange 2010

Posted on 2011-04-29
Last Modified: 2012-05-11
I have an exchange 2010 server that I have several different clients setup with each having their own GAL. The last company that is setup is now showing a different company's GAL. I have the custom attribute 1 setup to what I specified in the GAL setup shell command. The command I used is <New-GlobalAddressList -Name "xxxx Global Address List" -ConditionalCustomAttribute1 "xxxx" -IncludedRecipients AllRecipients>. Strange thing is even when I remove the new GAL, they still show the different company's GAL. No other user with any of the previous companies are having this issue but the latest one that was recently setup.
Question by:onsite_tech
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    Author Comment

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    Expert Comment

    Recreate this user OR:
    First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
    If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
    You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
    C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
    (Vista / W7: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
    If you do not know how to recreate a profile:
    After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
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    Accepted Solution

    It was a permissions issue with the newly created GAL and address lists
    LVL 1

    Author Closing Comment

    first comment was already attempted before submitting to experts exchange.  I eventually figured it out on my own.  No ccomments were helpful in resolving issue.

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