Email stuck somewhere between Exchange 2003 and end-user

Posted on 2011-04-30
Last Modified: 2012-05-11
I have turned on Message Tracking and identified the specific email that I want to deliver to the Outlook client.  The message did not get delivered because of message delivery restrictions configured for the specific user.  Original setting was 10mb.  Message is 14mb.  I changed the delivery restrictions to 20mb.  But user has not received the message.  Is it stuck on Exchange?  How do I deliver it to the user.  Thanks.
Question by:francismichael
    LVL 74

    Expert Comment

    by:Glen Knight
    How long ago did you change the size limit? Restart the Microsoft Information Store service.  It can take upto 2 hours for the change to take effect.  Restarting the service makes it immediate.

    Author Comment

    I restarted IS service and checked user.  Not in his "in-box".  FYI.
    LVL 74

    Accepted Solution

    And what does message tracking say?

    The message will have been rejected and therefore will need to be re-sent.

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