Email stuck somewhere between Exchange 2003 and end-user

I have turned on Message Tracking and identified the specific email that I want to deliver to the Outlook client.  The message did not get delivered because of message delivery restrictions configured for the specific user.  Original setting was 10mb.  Message is 14mb.  I changed the delivery restrictions to 20mb.  But user has not received the message.  Is it stuck on Exchange?  How do I deliver it to the user.  Thanks.
Francis MichaelIT ManagerAsked:
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Glen KnightConnect With a Mentor Commented:
And what does message tracking say?

The message will have been rejected and therefore will need to be re-sent.
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Glen KnightCommented:
How long ago did you change the size limit? Restart the Microsoft Information Store service.  It can take upto 2 hours for the change to take effect.  Restarting the service makes it immediate.
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Francis MichaelIT ManagerAuthor Commented:
I restarted IS service and checked user.  Not in his "in-box".  FYI.
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