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CAPI error - Missing getHeperPlus service

Posted on 2011-04-30
Medium Priority
Last Modified: 2012-06-21
We are getting the following error repeatedly in our logs (SBS 2008):

Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.

The getPlusHelper is apparently related to the Adobe download manager. Adobe reader was installed on the server. In the services list I see getHelperPlus listed but it is not running. If I try and start it I get an error. I have tried removing and reinstalling Adobe reader but it did not help. My guess is that this a refernce to an old version of getHelperPlus that was removed during an update. Any ideas how to go about eliminating the error?
Question by:pmckenna11

Accepted Solution

comphil earned 2000 total points
ID: 35500049
This is probably related to Adobe Download Manager (DLM).  You can remove it by uninstalling it from Add/Remove Programs or just take it out of the startup menu if it's there and removing it from the list of services.

Author Comment

ID: 35502713
Actually I had already tried that several different ways and it did not work. However I was able to solve the problem by running Autostarts from the Sysinternals Suite of tools and removing a couple of references to the DLM. No more errors in the logs.

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