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Outlook 2007 Hosted Exchange

Posted on 2011-04-30
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Last Modified: 2012-06-21
Hi,

I have a computer running Windows 7 and Office 2007. I am trying to setup a new outlook profile and it is not connecting to the server. I know it is my computer and something with the setup since i loaded my profile on two other machines without a problem. Are there setting i need to check? What else could be causing this issue just on my computer?

Called Mailstreet they tried troubleshooting by adding a hotfix and making sure my computer was up to date. All checked out fine.
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Question by:Angelmar
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9 Comments
 

Author Comment

by:Angelmar
ID: 35497682
Here is the
outlook.png
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35497799
Try changing the authentication method in outlook profile to BASIC
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35497834
Restart the Exchange autodiscover service and then reopen the outlook.
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35497843
If still the same issue reinstall the Outlook. It will get sorted out.
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LVL 17

Expert Comment

by:bigeven2002
ID: 35501491
In addition to what the others have said, go to File, is there a check mark next to "Work Offline"?  If so, remove it.

ZA010173464.GIF
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Author Comment

by:Angelmar
ID: 35505022
1) authentication method in outlook profile is already set to BASIC
2) Exchange autodiscover service?? Is that something Mailstreet needs to do?

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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35505053
Try reinstalling the Outlook as it has resolved the issue earlier for me.
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Accepted Solution

by:
Angelmar earned 0 total points
ID: 35515254
Hi Guys, I ran the windows update even if it said my computer was up to date. I found a few outlook updates and after installing them, i was able to add the account without a problem. Thanks.
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Author Closing Comment

by:Angelmar
ID: 35759473
solved the issue on my own, other solutions did not work.
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