Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 426
  • Last Modified:

How can I ressolve the "Cannot move folder" error message?

I'm a system administrator in a windows 2000/2003 domain. There is a user's folder containing, his microsoft documents and PST's on our file and print server that I'm attempting to move to another physical disk on the server. However, when I try to move it I get the error message "Cannot move the folder" How can I resolve this issue?
0
cheyliger
Asked:
cheyliger
  • 13
  • 4
  • 3
  • +4
1 Solution
 
K_WilkeCommented:
Is the user on a PC accessing this server?
Is this the only message and is there more to that message?
Thanks,
Kelly W.
0
 
srjacobCommented:
If a process is using the folder (such as Outlook on the user workstation), this could account for the problem.

Here is a solution that I have used.  Make sure the workstation for that user is logged off (or shut down).  Copy (not move) the folder to the new destination.  Then change the pointers on the workstation or logon script to point to the new destination.  Fire up the workstation and make sure it is pointing to the new destination (by writing a file to that folder).  If all goes well, you should be able to delete the old folder.
0
 
cheyligerAuthor Commented:
Wilke and Srjacob this is the only message I'm getting and the users PC is powered off. I've tried to copy the folder to the new location too. Then I get the error message "Cannot copy the folder".
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
srjacobCommented:
Do you have permissions to copy this folder?  Is something on the server locking this folder?  Try using process explorer (http://technet.microsoft.com/en-us/sysinternals/bb896653) and see what process is holding the folder).  If is a process on the server, make sure everyone is off the server and try shutting down the process.  Make sure you have permissions and owner of the folder.
0
 
tekcentreCommented:
The folder's permission has been set to read only. If so try to add "modify" or "write" permissions.
0
 
OrcbighterCommented:
a pst file is typically a mail file from such email programs as Exchange.
The file will be locked and unmoveable while the mail program is running, which is usually while the user is logged on, even if they have gone home.
You will have to either logged the person off remotely (preferably overnight so as not to annoy said user) or shut down the email program.
0
 
cheyligerAuthor Commented:
Srjacob, unless there is something going on that is hidden I still canot get it why I can't move or copy the folder. I do have full share and security permissions/access to the folder.
0
 
K_WilkeCommented:
It is very possible that the process that is making it so you cannot move or copy the folder is a very weird process that is left over from several days ago.  You might just have to reboot the server in order to release the folder or file.
Thanks,
Kelly W.
0
 
cheyligerAuthor Commented:
So Srjacob, you are essentially saying that eventhough the user has shutdown his laptop there might still be a process that is hung and in so doing prevents the copying or movement of the folder.
0
 
K_WilkeCommented:
Well actually I was saying that and not srjacob.
Have seen it happen before and there is sometimes no rhyme nor reason to it.
Thanks,
Kelly W.
0
 
cheyligerAuthor Commented:
KellyW sorry about the mix up:)
0
 
srjacobCommented:
I said that too.  Use process explorer (see previous post) to find out what process is holding the files (or folder) and kill it (you will probably have to reboot the server after you are done-make sure no one is logged on to it).

Process Explorer is a wonderful tool.
0
 
ashutoshsapreCommented:
Use UNLOCKER tool. You can find out the process which is locking the file and you can remove the handle to the file.
After running the tool just right click on the file and select the Unlocker option.
0
 
ChiefITCommented:
Yes, use Unlocker. The file is use protected. Unlocker will stop sessions.
0
 
OrcbighterCommented:
cheyliger, please remember that the pst file is an email file, and you cannopt just move it to another location without modifying the email program to know where the new location is, otherwise it will either crash, or more likely, just create a new pst file and your user will have lost all his email
0
 
cheyligerAuthor Commented:
Orcbighter, I'm pretty certain its not a PST file because we closed that properly in outlook on the laptop powered it off.  I'm begining to think that it is a porcess that is hung over from a few days like K.Wilke and Srjacob have suggected. Ultimately, I may have to waite a few days to get permission for a possible reboot of the server following the use of Process Explorer.
0
 
tekcentreCommented:
Did try to take ownership of the folder?
0
 
cheyligerAuthor Commented:
Actually that's something worth attempting eventhough I have my doubts that it will work.
0
 
srjacobCommented:
Generally, the server has ownership of the folders.

What might be useful is to use Process Explorer and see what process is locking the folder and file handle.  Then post the process here.  It may be that whatever process is holding the file can be killed and restarted.  It would also be a useful thing to know for future reference.

I hope you have an antivirus that runs on the server.  If you don't , you might accidentally pick up a virus from the .pst file or one of the user files.
0
 
tekcentreCommented:
Did u also check the firewall settings?
0
 
cheyligerAuthor Commented:
It's not a firewall issue because I could move or copy the other users folders. I'm going to appear dumb here, but i tried running Process Explorer but could not get it to run specifically on that folder even though I mounted or mapped a drive to to it . I know rebooting the server will probably resolve the issue but I'm also interested in knowing which process was tying it up. I may have an answer tomorrow with some help from a colleague at work if not I'll try to have it rebooted later in the week.
0
 
ChiefITCommented:
To see user sessions, you have to go into computer management. Right click "my computer" and select "manage".

I assure you, this is USE protected. This is why the domain administrator can not delete, or move, the file. Unlocker will resolve this issue. Since I am only agreeing with another expert, I think he should get credit if that works for you.
0
 
cheyligerAuthor Commented:
I apologize for taking so long getting back to everyone. Well, I've looked at the folder in question using Process Explorer when the user was logged on to the network and also when the user was logged off and his laptop was shutdown. While logged on to the network I could see all of this user connections to the folder and to other shares, however, when logged off (and his laptop shutdown) I could see no connections or sessions using his handle/username, yet I still cannot move the the folder.
My next option would be to reboot the server and see if I can move the folder while the user is logged off and his laptop is shutdown.
0
 
cheyligerAuthor Commented:
Also, a lot of the links to windows file locker seem suspicious so I'm reluctant to download it. Could some one please suggest a legtimate link.
0
 
cheyligerAuthor Commented:
I was hoping to be able to reboot the file server this  morning but another applicattion is running a critical business process which I can not interrupt. I have to await its completion. Hopefully it will be done by tomorrow morning so that I can reboot it.
0
 
cheyligerAuthor Commented:
I must say thank you to everyone who advice me to use process explorer, however, it did not resolve the issue. It is a very powerful tool. I was able to reboot the server yesterday and I still could not move the folder. I'm going to have to leave the folder where it is currently located and instead will move another user's folder of similar size.
0
 
cheyligerAuthor Commented:
I was unable to resolve the issue using process explorer and I just simply could not find a safe and reliable download of Unlocker. So, I worked around the issue by relocating another user's folder of similar size to create the space that I needed.
0
 
cheyligerAuthor Commented:
I gave my answer a grade lower than A because it was not my ideal solution but it go me to desired goal
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

  • 13
  • 4
  • 3
  • +4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now