How to move storage group files when WMI error occurs?

Posted on 2011-05-01
Medium Priority
Last Modified: 2012-05-11
Hi all,

     We've run into an error when trying to move the storage group path...

     We are using an Exchange server with SP3 and rollup 2. It is on a Windows 2008 server, with SP2.

     We were not using a backup application for a while. We were relying on Mailbox Export and LCR to keep us safe. Tried to use Backup Exec and had issues, so abandoned it.

      I have spent the last couple weeks troubleshooting Windows Server Backup, which is supposedly Exchange-aware, but they really shouldn't say it is. I found a resource that said Windows Server Backup will not run, if LCR is enabled. Apparently, that is not exactly true and there are ways around that. However, I found another resource that said that I cannot use Exchange-aware Windows Server Backup, when using mount points for my database and log files locations.

I was having some panic about all this, as our drives were filling up, but I was able to move the database with the Move Database command in the Exchange Management console. (That reduced the panic of the drive filling up.) However, when I went to move the logs/system files...

First, for about 10 to 12 minutes, it says something to the effect of "verifying location..."

Then if fails with this error:

WMI exception occured on server '<server name>': call cancelled

Call Cancelled

Exchange Management Shell command attempted:  ...

There's nothing wrong with the location. It's local, on the same server. Has tons of space.

I've tried this in Powershell as well, and it does not work.

I also tried moving the LCR database. (I had to suspend it first) But it runs exactly as the above one does.

I tried move the system files by themselves and the log files by themselves. They all do the same as above.

Please let me know if you have any suggestions as to how to deal with this.

Question by:gs-rho
  • 8
  • 2

Accepted Solution

terminateall earned 1500 total points
ID: 35499588
Have you tried to stop the replication service and try to move the files.

or if possible during off business hours stop the Information Store and replication service and then try to move the files manually.

Author Comment

ID: 35499869
I have not tried either of those.

Author Comment

ID: 35499871
Is there a difference between stopping the Exchange Replication Service and suspending LCR from the EMC?
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Author Comment

ID: 35499944
I have now tried the suggestion of stopping the Replication Service. The EMC said "service down" and I ran the Move command.

And it said verifying for 12 or 13 minutes, and then finished with the same WMI error.

I restarted the service... the Copy Status went to "Initializing" and then after a bit, to "Healthy".

No solution yet...


Author Comment

ID: 35499946
So, the next suggestion is to try stopping Information Store and Replication and moving the files manually...

So, by moving manually, you mean cut and paste the files?
Have you tried this before?

Expert Comment

ID: 35500138
yes.. it worked.

Author Comment

ID: 35502897
Sorry to question you on this, but I have always understood it to be a cardinal rule to not move the logs manually. Are there any Microsoft Support documents that support this? I can look too.

Author Comment

ID: 35733610
Isn't it? Have any other people out there moved logs manually?

Author Comment

ID: 36493672
I would suggest using Powershell to move the files manually, with "configurationonly".

Author Closing Comment

ID: 36493673
The solution needed some help. I added my Powershell suggestion. Thanks for pointing in the right direction.

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