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The iTunes library file cannot be saved. An unknown error occured (-50)

Posted on 2011-05-01
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Last Modified: 2012-05-11
I've recently been experiencing this error with iTunes. Subsequently, all folders/files added to the library, and any purchases are not saved.

I have removed the iTunes library files and let iTunes re-create them; I've completely removed and re-installed iTunes, but neither of these work.

Is there anything else I can try?
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Question by:Chris Millard
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35499950
Delete the cache
Go to
\Users\username\My Music\iTunes\iTunes Media\Downloads\
Follow the document: http://support.apple.com/kb/TS1583
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35499959
source: http://support.apple.com/kb/TS1583

and move the purchased file following the steps given below:

1.  In Windows Vista and Windows 7, the folder will be named for the purchased video, and the name will end with .tmp.

    Example: The Dundies.tmp

2.  Move the .tmp folder for the affected purchased video to the Trash or Recycle Bin.
3.  Open iTunes.
4.  Choose Store > Check for Available Downloads.
5.  Enter your account name and password and click the Check button.

Hope this helps
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LVL 17

Author Comment

by:Chris Millard
ID: 35499962
I've done that, but it has not fixed the problem.
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LVL 17

Author Comment

by:Chris Millard
ID: 35499965
The problem is, that this is occurring when I attempt to add files or folders to the library as well - not just for purchased content.
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35499966
Further, check to resolve by following http://support.apple.com/kb/HT1275
0
 
LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35499970
Try running the application as Administrator, does it help
0
 
LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35500061
Try Uninstalling iTunes
Right Click on Setup-> Unblock -> Apply.

Turn off Antivirus program before you install iTunes.

After installing iTunes, Try running in Vista compatibility mode,
Right click on the iTunes Application -> properties -> compatibility tab -> Run this program in compatibility mode (Vista SP1 ->Apply)
0
 
LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35500074
If the network  is wireless check the settings and  change to "trusted".
0
 
LVL 17

Author Comment

by:Chris Millard
ID: 35500080
I've done all of this. PLUS anothing thing I want to mention here is that everything has been working OK on this machine for nearly a year now - there have been no changes at all - not to the network, wi-fi/lan, accounts etc.... This just happened out of the blue for no apparent reason.

I've tried with the AV disabled, I have UAC off, I'm logged in with an administrative account AND I can run iTunes as an administrator, but none of these have made any difference.
0
 
LVL 17

Accepted Solution

by:
Chris Millard earned 0 total points
ID: 35719224
I have now resolved this issue by chaning the location of the iTunes library so that it is not on a redirected folder.
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LVL 17

Author Closing Comment

by:Chris Millard
ID: 35759364
I have now resolved this issue by chaning the location of the iTunes library so that it is not on a redirected folder.
0

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