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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Exchange 2007 SP3 Upgrade Issue

I'm trying to install exchange sp3 & getting errors. I have restarted the server but still get the same issue.

Any ideas??
Summary: 4 item(s). 1 succeeded, 3 failed.
Elapsed time: 00:00:23


Organization Prerequisites
Completed

Elapsed Time: 00:00:06


Hub Transport Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'console' (Windows SBS Console) process (ID: 2292) has open files. Close the process and restart Setup.

Error:
Setup cannot continue with the upgrade because the 'DataCollectorSvc' () process (ID: 2252) has open files. Close the process and restart Setup.

Error:
Setup cannot continue with the upgrade because the 'SavexSrvc' () process (ID: 5996) has open files. Close the process and restart Setup.

Elapsed Time: 00:00:05


Client Access Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'console' (Windows SBS Console) process (ID: 2292) has open files. Close the process and restart Setup.

Error:
Setup cannot continue with the upgrade because the 'DataCollectorSvc' () process (ID: 2252) has open files. Close the process and restart Setup.

Error:
Setup cannot continue with the upgrade because the 'SavexSrvc' () process (ID: 5996) has open files. Close the process and restart Setup.

Elapsed Time: 00:00:06


Mailbox Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'console' (Windows SBS Console) process (ID: 2292) has open files. Close the process and restart Setup.

Error:
Setup cannot continue with the upgrade because the 'DataCollectorSvc' () process (ID: 2252) has open files. Close the process and restart Setup.

Error:
Setup cannot continue with the upgrade because the 'SavexSrvc' () process (ID: 5996) has open files. Close the process and restart Setup.

Elapsed Time: 00:00:05


0
Daniel Bertolone
Asked:
Daniel Bertolone
  • 2
1 Solution
 
Shreedhar EtteCommented:
0
 
ckeshavSr. Infrastructure SpecialistCommented:
This seems to be with your Backup application or any other related services.
Try to stop the service and rerun the Exchange SP3 upgrade

There is a similar issue and this was the solution
http://www.scottfeltmann.com/index.php/tag/exchange-2007/

The problem was a result of having Veritas Backup installed on the Exchange 2007 server.  The service “Backup Exec Remote Agent for Windows Servers” was locking the process and preventing the Exchange 2007 SP2 setup from running.  I had to go into Services and stop the “Backup Exec Remote Agent for Windows Servers” service.  Once I stopped this service I was able to proceed with the installation of Exchange 2007 SP2.
0
 
Shreedhar EtteCommented:
Stop the Antivirus related services.
0
 
Daniel BertoloneAuthor Commented:
Thanks guys.

Turned out to be the windows sbs monitoring service.
0

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