Windows 7 start up failure & error message
Greetings wise wizards of EE:
I'm helping a friend running Windows 7 Home Premium on a Dell Inspiron 580 desktop, with an Intel Core i5 processor and 6 GB of RAM. This morning his machine would not start up, but rather would instead produce the black, DOS-type text screen that provides the option to either repair Windows or start normally. Starting normally simply results in a loop of the same screen, while attempting the repair option results that in a message stating that the problem could not be repaired, along with the following technical info:
Problem Signature
Problem Event Name: Startup Repair Office
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200782
Problem Signature 05: auto failover
Problem Signature 06: 4
Problem Signature 07: No root cause
OS Version: 61.7600.2.0.0.2561
Locale ID: 1033
My friend has been blessed without the cumbersome burden of wisdom, and often makes foolish decisions while using his machine, such as unchecked "exotic" surfing, and dabbling in untried registry cleaners, despite by recommendations otherwise. I have ensured that his system is equipped with up to date AVG Antivirus, but I realize that is only a simple level of protection.
I know not if this error is even Internet threat related, as it mentions Microsoft Office... attempting to start in safe mode results in the same above error message. I am really hoping that one of you wise wizards can offer a possible solution short of a system reformat and reconstruction. Any help would be highly appreciated.
Many thanks in advance,
Zovoth
I'm helping a friend running Windows 7 Home Premium on a Dell Inspiron 580 desktop, with an Intel Core i5 processor and 6 GB of RAM. This morning his machine would not start up, but rather would instead produce the black, DOS-type text screen that provides the option to either repair Windows or start normally. Starting normally simply results in a loop of the same screen, while attempting the repair option results that in a message stating that the problem could not be repaired, along with the following technical info:
Problem Signature
Problem Event Name: Startup Repair Office
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200782
Problem Signature 05: auto failover
Problem Signature 06: 4
Problem Signature 07: No root cause
OS Version: 61.7600.2.0.0.2561
Locale ID: 1033
My friend has been blessed without the cumbersome burden of wisdom, and often makes foolish decisions while using his machine, such as unchecked "exotic" surfing, and dabbling in untried registry cleaners, despite by recommendations otherwise. I have ensured that his system is equipped with up to date AVG Antivirus, but I realize that is only a simple level of protection.
I know not if this error is even Internet threat related, as it mentions Microsoft Office... attempting to start in safe mode results in the same above error message. I am really hoping that one of you wise wizards can offer a possible solution short of a system reformat and reconstruction. Any help would be highly appreciated.
Many thanks in advance,
Zovoth
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Thanks Zovoth, you too.
ASKER
Many thanks for your rapid and helpful replies. Alas, I tried System Restore via the methods you provided, and indeed the restoration stated that it succesfully completed... however, the start up issues still remain.
I did connect my friend's SATA drive to a heathy machine of mine via a SATA to USB adapter, and ran a virus scan, which detected (and removed/disabled) multiple Internet threats. I also backed up his data, before replacing the hard drive and attempting another start up. No go again... looks like a reformat and reconstruction is in order... drat and double-drat!!!
Anyhoo, many thanks for your most welcome assistance, and may the wind be at your back.
Take care,
Zovoth