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xp pro upgrade - usb kb and mouse do not work

Hi -
I have a Windows XP Home that I am trying to upgrade to Xp Pro.  I started the upgrade process while booted up to XP Home.  The process started, the computer rebooted and went through the "preparing installation".  The computer rebooted again, and "Installing Windows" continued.  The mouse and kb both worked at this point.  A few minutes in to the installtion, "Installing Devices" started, and then the mouse and kb stopped working.  Then a "Hardware Installation" dialog box came up for "Intel G33/G31 Express Chipset Family" since it had not passed Windows Logo testing.  However, I cannot click "Yes" to continue because my mouse is not working.  Obviously, the chipset (which has my usb) wants to install, but the XP setup has disabled the usb until I click "Yes", which I cannot do.  I do not have ps2 ports, only usb.  Any ideas?

Thanks
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ycgtech
Asked:
ycgtech
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2 Solutions
 
garycaseCommented:
You indicate the mouse isn't working -- is the keyboard?    

If so, you can tab to the appropriate selection and then press Enter.

If not, reboot the system and enter the BIOS setup program.    Look for "USB Legacy Support" and enable it.    In some BIOS routines this is called "USB Keyboard/Mouse support".

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ycgtechAuthor Commented:
@garycase -
both the kb and mouse do not work

there is no "usb legacy support" in the bios

This is a Dell Vostro 200
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garycaseCommented:
Be sure you're using USB ports on the rear of the system (not the front ports);

try unplugging/replugging (and waiting 20-30 seconds after plugging them back in) and see if that helps.

If neither of these work;  then install an add-in USB card ... you may have issues with your onboard USB ports.    This is an excellent add-in card:  http://www.newegg.com/Product/Product.aspx?Item=N82E16815104202&cm_re=pci_usb-_-15-104-202-_-Product
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jeffiepooCommented:
If what you mean by "mouse" is touchpad, then simply borrow a USB mouse from a friend and try it. Trying different mice sometimes works. Also, follow the suggestions above, as they are spot on.

Hope that helped,

-Jeff
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ycgtechAuthor Commented:
This is a desktop - I am using a regular usb kb and mouse.

I installed a pci usb card, and neither the kb or mouse work (even in bios, i.e. it seem as if the mb does not recognize it on boot).
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garycaseCommented:
I'd do a clean install of XP Pro ==> something has apparently been corrupted in the upgrade process.
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jeffiepooCommented:
I agree with garycase. Another thing you could try is slipstreaming acceptable windows logo tested drivers for the chipset into the windows xp cd using nlite. It may use the new ones and bypass the ones causing the freezing.

http://www.nliteos.com/
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ycgtechAuthor Commented:
I ended up reinstalling, but the slipstreaming idea probably would have worked.

Thanks
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