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Lotus Notes error message

While trying to forward an mail, the user is getting the attached error message. I've also attached the log file. He's using Lotus Notes 8.0.2. I even removed and re-installed Lotus Notes...still same error

Help
Thanks
Cheers

error.bmp
log.bmp
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Bianchi928
Asked:
Bianchi928
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1 Solution
 
gingerdebCommented:
Have you checked whether the user's mail file information has been explicitly added in their location document?  This omission can sometimes cause an issue with forwarding mail.
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larsberntropCommented:
I've seen this with a number of different circumstances:
 - virus checking
 - corrupt full text index
 - corrupt database
 - corrupt Notes install

Things to check:
Open the users mail file on a different Notes client, and try to forward the same mail.  Is mail local or on the server?  Delete and recreate the full text index.
Reinstall Notes client.

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Sjef BosmanGroupware ConsultantCommented:
Next time, please don't attach bitmap files, but use JPEG or GIF format... much smaller files.

Agree with Lars: some corruption took place. The database might also need to be compacted/repaired/fixed, a view may have gone corrupt. Try also to remove cache.ndk, but stop Notes first.
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akhafafCommented:
    Hi there Bianchi928,,,

Firstly,, when I got LND upgraded to 8.0.2 I faced this issue with several users and I used to fix this issue using  the above mentioned database maintainance ways .

Secondly,, you didnt mention if a FIX Pack is installed on this server or not !!!!!  please have the time to read about the FP releases .
http://www-10.lotus.com/ldd/R5FixList.nsf/0/1cd4804160cd2ab085257742005d6332
https://www-304.ibm.com/support/docview.wss?uid=swg24026644

Finally, Since I have performed an LND upgrade to version 8.5 I'vent seen this issue at all , So, please take into consideration an upgrade activity .
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/UC1_TableofContents.htm


Best Wishes
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Bianchi928Author Commented:
The problem is still there.
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Sjef BosmanGroupware ConsultantCommented:
What did you do exactly, what suggestions did you follow? Just saying "the problem's still there" doesn't really help us much, we're not clairvoyant most of the time...
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Bianchi928Author Commented:
I uninstalled and reinstalled Notes...did all the fixup, updall, compaq, virus check etc..But still had the same pronlem.
Create fresh new database and replicated ..still the same. At the end of teh day, I installed Lotus Notes 6.5.4 and it worked fine.....

At some stage I will upgrade this user to 8.5
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Sjef BosmanGroupware ConsultantCommented:
Better use R8.5.2 or later, not R8.5 and certainly not R8.5.1.
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akhafafCommented:
in my previous comment a35511196 i have recommended installing the Fix Pack , performing an upgrade to version 8.5 and I posted some links for that ,,, I wonder if you have gone through them ???
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Bianchi928Author Commented:
sief bosman

Thats what I did yesterday and it seems to have fixed the problem. I don't knwo who to attribute the points to. I will leave that to you

Thanks
Cheers
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Sjef BosmanGroupware ConsultantCommented:
There are many options to get a question closed, see also http://www.experts-exchange.com/help.jsp#hs=29&hi=407

In this case, the upgrade seems to have been the most helpful, so you might consider to grant akhafaf the (majority of the) points.
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Bianchi928Author Commented:
Top
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akhafafCommented:
@sjef_bosman you have really shown  great manners and a real good attitude thanks a lot ..

many thanks to you also Bianchi928
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Sjef BosmanGroupware ConsultantCommented:
That's the Notes spirit, isn't it? ;-)
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akhafafCommented:
It is ,,, :)

Long Life Lotus Notes

LoooooooooooooooooooooooL
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