Team Viewer vs Show My PC etc

Posted on 2011-05-02
Last Modified: 2013-11-05
I help my clients - users (often on a once off basis) and need to get into their computers to change some settings.  These users are often not very computer literate.   I currently use Remote View (which is a local South African product), the beaty of Remote View is that I send the users a link, they click on the link, click connect and I can see onto their desktop.  Therefore very easy for the users to use and I have been very happy with this product.  However ..

My problem lies in speed and the clarity of the connection.  I go for a Black and White view which does help, but sometimes I cant read the writing at all and sometimes I hit one key and wait and then hit another key and wait.  Very slow.    I am happy to pay for a good product.  I have found Team Viewer seems to be complicated from the Users side  bearing in mind that I only have to link to them once, I dont want to have to ask them to download something as this does mean extra technical help from our side which is costly time wise.

Any suggestions please, I would really appreciate some help as I need to speed up the connection plus keep it as easy as possible from my clients point of view
Question by:AnnetteDavid
    LVL 6

    Accepted Solution

    Use Log me IN , free edition is good . only install for once the client on the client machine , that"s all , control is taken trought the webage . try it .
    LVL 6

    Expert Comment


    Author Comment

    Hi Osmoze, many thanks, however Log Me In still requires my client to download a file, unless I have misunderstood and as the client usually only requires a once only help (connection) I was trying to avoid them having to download software.  I was looking for somewhere that there is a web page they can log into or I send them a link.  Or am I aiming too high

    Author Comment

    Have definely decided on Team Viewer, it is excellent once I understood the concept and that the client doesnt need to download, by far superior to the current product I was using.  Very happy, will now switch to paid version, what do I do about awarding points, I realy appreciate your assistance.
    LVL 4

    Assisted Solution

    pcHelpWare (based on VNC) works well if you're typically in the same spot (need port opened on router inbound to you) but TeamViewer is an excellent choice.

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