I help my clients - users (often on a once off basis) and need to get into their computers to change some settings. These users are often not very computer literate. I currently use Remote View (which is a local South African product), the beaty of Remote View is that I send the users a link, they click on the link, click connect and I can see onto their desktop. Therefore very easy for the users to use and I have been very happy with this product. However ..
My problem lies in speed and the clarity of the connection. I go for a Black and White view which does help, but sometimes I cant read the writing at all and sometimes I hit one key and wait and then hit another key and wait. Very slow. I am happy to pay for a good product. I have found Team Viewer seems to be complicated from the Users side bearing in mind that I only have to link to them once, I dont want to have to ask them to download something as this does mean extra technical help from our side which is costly time wise.
Any suggestions please, I would really appreciate some help as I need to speed up the connection plus keep it as easy as possible from my clients point of view