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Dell Vostro 1510 keyboard 'last row issue' - solution not working

Original Question and Answer

Sorry to re-open an old thread but having just re-installed the Vista Home Premium OS on a Vostro 1510 I am having this exact keyboard 'last row keys' issue (see above link)

However when I download the file mentioned in the 2nd last post (the generally accepted solution and the one promoted for Dell Tech Support) and run it I get a dialog with the following error "SCM OPEN FAIL". Therefore the solution does not work for me.

I've googled this error message and can't seem to find any reference to it. Any help appreciated.
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robhall_ie
Asked:
robhall_ie
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1 Solution
 
MikeIT ProfessionalCommented:
Are your windows updates current?
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robhall_ieAuthor Commented:
Yes, I have applied all latest updates.
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MikeIT ProfessionalCommented:
What happens if you hook up an external keyboard, does the same thing happen?
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robhall_ieAuthor Commented:
unfortunately i dont have one here to try out. i'm on the road.

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robhall_ieAuthor Commented:
and will be for the next month hence why it is so annoying....
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MikeIT ProfessionalCommented:
have you tried unplugging the keyboard from the motherboard and plugging it back in?
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nobusCommented:
since it happened affter replaing the MOBO, i would suggest it is a bad mobo
turn it in hand have a warranty replacement
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robhall_ieAuthor Commented:
Was hoping to get an answer to why the software update didn't work. Replacing the motherboard is already done.
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nobusCommented:
i do not think a C grade is correct here
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