Diagnosing Juniper SSG-140 Firewall

Hi all,

We have a Juniper SSG-140, which today we lost access to it, due a high utilization of the CPU.

to regain access we basically restarted all servers connceted to it.

I need some help diagnosing what could have caused that 85% utilization of the CPU.

As i am not an expert in juniper firewall, i would appreciate any help.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

gornatiAuthor Commented:
maybe this could help...

2011-05-02 10:55:39      alert      IP spoofing! From to, proto UDP (zone Trust, int bgroup0/0). Occurred 991 times.

Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
IP Spoofing means that a packet arrived on an interface which had an invalid source IP address. That would mean your Trust interface bgroup0/0 has no network defined.

The other possible cause of above is that the screening feature was overrun by the high CPU util, and that above is a false alert.

If you can't see any hint from the source or destination address or ports reported, and have nothing else in your logging, you cannot see what happened until it happens again.
But it is likely that an attack has caused the high util.
gornatiAuthor Commented:
Qlemo, could you help me out to try diagnose this?

the machine in question 11.125 is a voip server, and i am affraid to turn back this machine on during production times.
because looks like this caused the high cpu utilization and because of that a total loss of functionality on the ssg
Powerful Yet Easy-to-Use Network Monitoring

Identify excessive bandwidth utilization or unexpected application traffic with SolarWinds Bandwidth Analyzer Pack.

Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
I assume you had that VoIP server running for some time, and out of the blue the SSG was blocking?
If so, I further assume it is a false alert, and you need to switch off IP Spoofing screening on the bgroup interface.
gornatiAuthor Commented:
well, i dont know, the ip it tried and port is a well known irc address...
how would you start diagnosing a high cpu utilization?
Another thing the firewall was up for 2 years, with no restart...
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
No ScreenOS update? Ooomph. There are several issues with older firmware, and false Screening results are one of them. High CPU util out of the blue is another one.

IRC for VoIP??? IRC is sometimes used for robot networks, you know ...
gornatiAuthor Commented:
we are running 6.2 R8.
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
That should be fine, but 6.2 R8 came 09 Nov 2010 - not exactly two years ago ;-).
gornatiAuthor Commented:
i know, but in the end... how do i try, or how do i start to diagnose this cpu utilization?
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
There is no way I know of. First you need to make sure it happens again. Then you need to ask Juniper Support, as this will involve deep-dive debugging only the techies can have a clue about.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
gornatiAuthor Commented:
looks like there is no way to find out.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Software Firewalls

From novice to tech pro — start learning today.