Exchange 2003 - Not receiving external emails and mailbox not available
Posted on 2011-05-02
Problem - User is not able to receive external emails. User is able to send and receive emails from within the network as well as send to external email addresses but just not receive from external email addresses.
Stats - Network is running Exchange 2003 on a 2003 Windows Server (standard)
End user is using Outlook 2007 on XP SP3.
End users email was working up until a few days ago.
No new software has been installed on the exchange server nor has any changes to the server been made
This is only happening on the one users account.
Troubleshooting - I tried recreating the acocunt in Outlook. I rebooted the Exchange server.
I was able to track the incoming email from the external source (yahoo mail) and it says the following in message tracking center:
SMTP :Message Submitted to Advance Queuing
SMTP :Started Message Submission to Advanced Queue
SMTP :Message Submitted to Categorizer
Also if I go in to account settings for outlook then select the data file tab it says below file name and after the mailbox name (where it usually says "Online") it says "Not Available"
I am starting to think there might be a problem with this users mailbox.