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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 194
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outlook adding second copy of attachment

Hi,
I have a strange outlook problem.  When one of my users adds a word attachment, sometimes it will add a second copy of the file, which is corrupt and cannot be opened.  This is happening randomly.
Thanks - Wayne
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wspjones99
Asked:
wspjones99
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3 Solutions
 
Neil RussellTechnical Development LeadCommented:
Make sure the user is actually adding the word document and NOT the temp file created by word when a doc is open for editiing. I have seen this cause all kinds of issues like that
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R--RCommented:
Is this happening for all users?
Check in OWA if this is happening...

If there is an outlook issue then recreate outlook profile and check.
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Neil RussellTechnical Development LeadCommented:
"This is happening randomly"
This normally means USER ERROR...

How are they attaching the doc? From a new email? From inside word using send?
Do they ALWAYS do it the same way? Is the file in use when they try to attach it?
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