XPS Document Writer not working using new QuickBooks Pro 2011

Posted on 2011-05-02
Last Modified: 2013-06-28
I have recently upgraded to QuickBooks Pro 2011 from 2010 version and now I cannot print invoices.  QB uses Microsoft XPS Document Writer to create a PDF document and then send it via email to the customer/client.  I've spent about 5 hours on the phone with 1st and 2nd level support at Intuit .. we've d/l many windows updates including WIN Installer 4.5, MS .NET 3.5, Visual C++ ver 2008 and MSXML updates.  STILL not working and Intuit blames the issue on Microsoft XPS Document Writer (which was also d/l and freshly installed).

Can someone please help resolve this issue on how to properly setup the XPS Document Writer on this Windows XP Prof system?  It has plenty of RAM (4 GB with 2.2 GB free), HDD is not full and all other pgms seem to be working fine.

Will remove/reinstall MS Office help in this situation?

Question by:ComputerPros-ga
    LVL 89

    Expert Comment

    by:John Hurst
    >>> Will remove/reinstall MS Office help in this situation?  <-- I am not certain.

    You also need QB PDF Converter installed in Devices and Printers and there may be two of them. If they are not there, that could cause problems.

    I think the first step for me would be to find another machine known to be working well and up-to-date. Install QuickBooks on this machine and see if it works on the new machine. If so, it would narrow down the issue to the particular machine you are working on. ... Thinkpads_User

    Author Comment

    I have this pgm on another PC with same version and YES, the QB PDF Converter pgm is listed but not sure how to get it installed.  Looks like the pgm comes from AMYUNI.COM website but still not sure where to d/l this pgm for QB specifically.  Can you please help?

    I also need to know how to TEST the MS XPS document writer to see if it's working properly.  It installed OK but not sure how to confirm it's working properly.

    LVL 89

    Accepted Solution

    The printer devices are normally properly installed when QuickBooks is installed. If not, uninstall, restart and re-install is the typical way to fix this. On the problem machine, you have already done this.

    Here is a link for dealing with the PDF converter.

    Also, if the PDF converter is there, make sure it is attached to the correct port.  You can follow these steps to do this:

    Open the Printer folder, select the QB PDF Converter and Right Click for Properties.
    Ports Tab
    Add local port
    Call it PDFOne
    Advanced Tab
    * Spool Print Document  <--- * means to select the radio button.
    * Immediately
    Then Uncheck Enable Advanced (i.e. NO)

    If the prot is there but QB has failed to print, re-use the port, enable it (check it) and then start with the remaining steps above.  In both cases, restart the computer.

    Now, what I am unclear about is I think you are saying the second computer also doesn't print.  That part is most strange.

    I have never had to deal with the XPS Document Writer device - it just apparently works.

    Here is a link about the XPS Document writer.

    ... Thinkpads_User


    Author Comment

    Customer with Computer not working is out of town now .. will return later this week and will try your suggestions.  MY office PC with QB works and prints OK.  
    Thanks for these updates .. will let you know if this works later this week ASAP.


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