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Exchange 2007 Audiscover InternalUrl issue

Hello
I have an Exchange server where client access and hub transport roles are installed. The autodiscovervirtual directory and client access service autodiscover url are correct, https://exchange.cas.FDQN/autodiscover/autodiscover.xml. But when I do the Test Email Autoconfiguration test in Outlook 2007, it is trying to access the autodiscover.xml using the external URL. Can you please give some ideas to resolve this issue.
Thanks
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ZanKristof
Asked:
ZanKristof
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1 Solution
 
Glen KnightCommented:
That's actually normal.  It's outlook not Exchange that is doing that.

Create a zone for the external name (not an A record) and enter a blank A record of the internal IP address and that should fix it.

Similar to my guide here but use autodiscover.domainname.com: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_3703-Use-iPhone-on-wifi-network-without-the-need-to-reconfigure.html
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ZanKristofAuthor Commented:
Hi demazter

Thanks for the answer, but I am trying to use the local address for internal PC. Is there a way to force Outlook to use the internal url instead of the external?
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MegaNuk3Commented:
Is the machine domain joined? If so, it should find the Active Directory SCP and use the URL on that.

Do you see Outlook finding the SCP?
What happens if you do
Get-ClientAccessServer | fl identity, *Uri
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ZanKristofAuthor Commented:

Yes. It is joined to the domain.

I get the following
AutoDiscoverServiceInternalUri : https://casserver.local/Autodiscover/Autodiscover.xml
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Glen KnightCommented:
The configuration is correct.

If the SCP isn't being used there's probably a DNS issue.  If the SCP isn't used it will then try autodiscover.domainname.com where domainname.com is the part after the @ in the email address.
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MegaNuk3Commented:
In the Outlook Autoconfig test you should see Outlook finding the SCP. does it mention the SCP in your Outlook test or error reading/finding it?
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ZanKristofAuthor Commented:
No it does not mention looking for the SCP record. It starts with:

SMTP: user@publicdomain.com
Autodiscover to https://publicdomain.com/autodiscover/autodiscover.xml starting
Autodiscover to https://publicdomain.com/autodiscover/autodiscover.xml FAILED (0x800C8203)
Autodiscover to https://autodiscover.publicdomain.com/autodiscover/autodiscover.xml starting
Autodiscover to https://autodiscover.publicdomain.com/autodiscover/autodiscover.xml FAILED (0x800C8203)
.............
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MegaNuk3Commented:
Ensure you have the Feb 2011 hotfix for outlook 2007 installed as that resolves a few AutoDiscover issues:
http://support.microsoft.com/kb/2475891
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ZanKristofAuthor Commented:
Installed the Feb 2011 hotfix for outlook 2007, but issue is still present
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MegaNuk3Commented:
Is Exchange installed in the same AD forest as the user account and computer account or is it in a resource forest?
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ZanKristofAuthor Commented:
It's in the same forest.
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MegaNuk3Commented:
You can either work around it by using demazter's DNS suggestion or adding an internal SRV record :
http://support.microsoft.com/kb/940881

how many machines have you tested the Outlook autoconfig test on?
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ZanKristofAuthor Commented:
Thanks MagaNuk. Adding the SRV record resolved the issue.
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ZanKristofAuthor Commented:

Thanks MegaNuk3 !
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MegaNuk3Commented:
Thanks for the points. Glad it resolved your issue.
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