FortiGate UTM 310 Password recovery

Posted on 2011-05-03
Last Modified: 2012-05-11
Hi, we were unable to get a password from a resigned employee for our FortiGate UTM 310B. How to reset / recover admin password

Many thanks
Question by:principiamanagement
    LVL 7

    Accepted Solution

    Test the following:

    Tested on a Fortinet FortiGate 50A

       1. Connect to the firewall via the Console port on the back of the unit. This is done either by an Seriel cable or a RJ-45 to Seriel cabel.
       2. Start HyperTrm.exe (Hyber Terminal)
       3. Connect to the firewall using the following parameter
             1. Baud 9600
             2. 8Bit
             3. None
             4. 1
             5. None
             6. And of course the correct com-port. Yeah I know, obvious... but many make this mistake
       4. The firewall should then repose with its name or hostname. (If it dont try pressing "enter")
       5. Type in the username: maintainer
       6. The password is bcpb + The serienumber of the firewall (remember CAPS letters)
             1. Note that on some devices, after the device boots, you have 14 seconds to type in the username and password. It might, therefore, be necessary to have them ready in a text editor, and then copy and paste them into the login screen.
       7. Now you should be connected to the firewall, and to change the admin password you type the following.
             1. config system admin
             2. edit admin
             3. set password <psswrd>
             4. end
       8. Now you are all done. Enjoy your regained acces to the Firewall.
    (Fortinet FortiGate Password Reset,

    Author Closing Comment

    Yes my FortiGate support personal told me exactly the same procedure....applies for 310 but I think its the common back door and care should be taken for physical security of the box.. :)


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Suggested Solutions

    In this tutorial I will show you with short command examples how to obtain a packet footprint of all traffic flowing thru your Juniper device running ScreenOS. I do not know the exact firmware requirement, but I think the fprofile command is availab…
    This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now