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FortiGate UTM 310 Password recovery

Hi, we were unable to get a password from a resigned employee for our FortiGate UTM 310B. How to reset / recover admin password

Many thanks
1 Solution
Test the following:

Tested on a Fortinet FortiGate 50A

   1. Connect to the firewall via the Console port on the back of the unit. This is done either by an Seriel cable or a RJ-45 to Seriel cabel.
   2. Start HyperTrm.exe (Hyber Terminal)
   3. Connect to the firewall using the following parameter
         1. Baud 9600
         2. 8Bit
         3. None
         4. 1
         5. None
         6. And of course the correct com-port. Yeah I know, obvious... but many make this mistake
   4. The firewall should then repose with its name or hostname. (If it dont try pressing "enter")
   5. Type in the username: maintainer
   6. The password is bcpb + The serienumber of the firewall (remember CAPS letters)
         1. Note that on some devices, after the device boots, you have 14 seconds to type in the username and password. It might, therefore, be necessary to have them ready in a text editor, and then copy and paste them into the login screen.
   7. Now you should be connected to the firewall, and to change the admin password you type the following.
         1. config system admin
         2. edit admin
         3. set password <psswrd>
         4. end
   8. Now you are all done. Enjoy your regained acces to the Firewall.
(Fortinet FortiGate Password Reset, http://www.afterschool.dk/documents/network/fortigate-password-reset/)
principiamanagementAuthor Commented:
Yes my FortiGate support personal told me exactly the same procedure....applies for 310 but I think its the common back door and care should be taken for physical security of the box.. :)


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