Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Citrix Secure Gateway - Windows Domain Username Password Resets

Posted on 2011-05-03
Medium Priority
Last Modified: 2012-05-11
We have a Citrix Xen App farm with (2) Xen App 5 servers.  We have a Secure Gateway server (ver 3.1) in the DMZ.  We only use published apps and our users only hit those apps through the Secure Gateway .  No users on our internal network access Citrix.
My Question:
How can I give the users the ability to reset their Windows Domain passwords when they only authenticate through Secure Gateway?  Now they have no ability do to this.  We were using an older Metaframe version and the users were able to reset their Widows Domain passwords.  Not sure what I am missing.  Am I missing a setting on the Xen App boxes or the Secure Gateway box?  Not sure if anyone out there has doc on how to configure this.
Question by:cwc70
  • 2
  • 2
LVL 37

Expert Comment

by:Carl Webster
ID: 35512540
Secure Gateway has absolutely NOTHING to do with password resets.  It simply handles SSL traffic.  Web Interface is what interacts with Password Manager to allow password resets and account self-service.

Author Comment

ID: 35512732
Anyone have any additional info...
I guess if it has nothing to do with the Secure Gateway app then what do I set in the Web Interface (Access Management Console) and what gets set in the Password Manager to turn this on.  I have an Access Management Console on our 2 XenApp Server and on the Sever in the DMZ so which Access Console and Password Manager gets configured.
LVL 37

Accepted Solution

Carl Webster earned 2000 total points
ID: 35512818
You would do this on the server that has Web Interface installed.

Web Interface
click on site
Authentication methods
Password settings
Account self-service


Author Closing Comment

ID: 35513350
1. Open Access Man Console
2. Expand Citrix Resources --> Config Tools --> WI
3. Select the web site
4. Select Configure Auth Methods
5. Properties of "Explicit"
6. Select Password Settings
7.  Check "Allow users to change passwords"
8.  I picked "Anytime"
9.  OK
10.  Nothing with Account Self Serve

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After several days of searching and hunting for limited documentation, I wanted to share this guide to hopefully save someone the hassle of trying to figure this out on their own. I have tested this on Xendesktop 7.1 and PS 4.5 running simultaneous…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
Suggested Courses

581 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question