Citrix Secure Gateway - Windows Domain Username Password Resets

Posted on 2011-05-03
Last Modified: 2012-05-11
We have a Citrix Xen App farm with (2) Xen App 5 servers.  We have a Secure Gateway server (ver 3.1) in the DMZ.  We only use published apps and our users only hit those apps through the Secure Gateway .  No users on our internal network access Citrix.
My Question:
How can I give the users the ability to reset their Windows Domain passwords when they only authenticate through Secure Gateway?  Now they have no ability do to this.  We were using an older Metaframe version and the users were able to reset their Widows Domain passwords.  Not sure what I am missing.  Am I missing a setting on the Xen App boxes or the Secure Gateway box?  Not sure if anyone out there has doc on how to configure this.
Question by:cwc70
    LVL 36

    Expert Comment

    by:Carl Webster
    Secure Gateway has absolutely NOTHING to do with password resets.  It simply handles SSL traffic.  Web Interface is what interacts with Password Manager to allow password resets and account self-service.

    Author Comment

    Anyone have any additional info...
    I guess if it has nothing to do with the Secure Gateway app then what do I set in the Web Interface (Access Management Console) and what gets set in the Password Manager to turn this on.  I have an Access Management Console on our 2 XenApp Server and on the Sever in the DMZ so which Access Console and Password Manager gets configured.
    LVL 36

    Accepted Solution

    You would do this on the server that has Web Interface installed.

    Web Interface
    click on site
    Authentication methods
    Password settings
    Account self-service


    Author Closing Comment

    1. Open Access Man Console
    2. Expand Citrix Resources --> Config Tools --> WI
    3. Select the web site
    4. Select Configure Auth Methods
    5. Properties of "Explicit"
    6. Select Password Settings
    7.  Check "Allow users to change passwords"
    8.  I picked "Anytime"
    9.  OK
    10.  Nothing with Account Self Serve

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