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Windows XP Ddisplay Settings

Dell Latitude D410 running XP Pro. The display settings have been set so the Text is so small it can't bee seen. It won't display on an external monitor. I pulled the hard drive to copy prior registry hives but here are no system restore points predating the display settings change. The dispay settings are retained when booting into safe mode or vga mode. Dell system configuration does not list what type of video card it shipped with.

Any one have an idea how I could remove the Video display setting on this.
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pcenterprises
Asked:
pcenterprises
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4 Solutions
 
xmlmagicianCommented:
Cant you just use the magnifier in the accessibility menu so you can change them the normal way by right clicking on the desktop go to properties etc etc?
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Statick001Commented:
is the problem the display resolution (so everything is too small) or the text/icon size (so some things such as the start menu and window borders will remain the correct size) ?
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nmacfallCommented:
Hook it up to a big TV on VGA, sot he text will be large enough to read, from this point, you can find the actual issue, whether it be the text/icon sizing issue, or otherwise video card issues.  You can always try the magnifier Start Button on Keyboard->Up->Right->Up->Enter(Run)->Type "Magnify"->Enter...
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Steelers4lifeCommented:
You could also boot into safe mode vga only and remove the video drivers and reinstall.
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pcenterprisesAuthor Commented:
1.) It won't display on an external monitor,
2.) VGA in safe mode has the same display settings
3.)magnify does not produce legible text

Any idea how what registry settings to change if I boot to a Bart PE disk or remove the hard drive and access it from another computer?
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☠ MASQ ☠Commented:
This is usually a driver issue but if it's suddnely happened you may have a hardware fault.

Registry location is
HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\VIDEO\{UNIQUE ID CODE FOR YOUR GRAPHICS CHIPSET}\0000

Check the Keys for X & Y Resolutions (Remember the values wil be in decimal)

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jeffiepooCommented:
I haven't seen this personally, but it sounds strange. I agree with Steelers guy. Re-install the video drivers before anything.  If you're comfortable with the registry I'd be interested in what the keys say that MASQUERAID has suggested.

-Jeff
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nmacfallCommented:
Steelers  is offering the step I would personally try next.  Sounds like ultimately it's a video card failure though...Here's the download link straight from Dell for your Latitude D410 -- Good Luck!

http://support.dell.com/support/downloads/download.aspx?c=us&cs=RC1076368&l=en&s=biz&SystemID=LAT_PNT_PM_D410&servicetag=&os=WW1&osl=en&catid=6&impid=-1&dateid=-1&typeid=-1&formatid=-1&source=-1&fileid=184276
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pcenterprisesAuthor Commented:
From what  I am told this is what happened. Client hooked up and external 22' monitor and set it as the primary dispaly and extened the desktop to the laptop. Thet then set the sreen resolution on the primary monitor to it's smallest setting. Then tey decided they wanted to see what a "clone' was so they changed the setting to clone the monitors and "everything went all fuzzy" so they turned the computer off and then back on. Then they brought it to me. No cd drive can't remember the Administrator password. An of course it's all Microsofts fault.

Anyway I'll try a few more things and post back. I appreciate the responses.
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☠ MASQ ☠Commented:
That would make sense, not likely hardware fault then and if they could switch between Extended & Clone there must be some active drivers.
The native resolution for the D410 is XGA (1024 x 768) so that's what we're looking to achieve to reclaim the display

Try setting the registry entry at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\Current\System\CurrentControlSet\Control\VIDEO\{AGAIN GRAPHICS CARD CODE HERE}\0000

DWords : DefaultSettings.XResolution - Hex Value 0x00000400
               DefaultSettings.YResolution - Hex Value 0x000002ff


Unfortunately can't insert these without being able to read the Graphics Chipset ID from the Registry or at least navigate past it.

Another route might be to use a third party tool like MultiRes which can force a screen resolution - although remember you want to stick to 4:3 options :)
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nmacfallCommented:
Definately not hardware, now that we know the user was involved...

External USB CD-Rom Drive and Active Boot Disc resolves the Password problem, may be able to resolve the text issue if you hook up an external monitor to it prior to reboot, and flip through the monitors inputs...VGA to DVI Adapter for DVI, and VGA separate as well...FN F5, or Fn (Monitor looking F-Key) may pull up the external, and it may be legible enough for you to return it to some "normal' state...

After this, restrict the user - NO Local Admin rights...(Unless of course some other third party software requires it).
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pcenterprisesAuthor Commented:
Well nothing like good luck as part of the solution. After reading everyones posts I wondered if in playing with the settings they had changed the dpi settings from 96 to some custom size. So I booted up an xp computer with intel graphics used it as a template and clicked on what I hoped were the correct selections and after 3 tries voila legible text and icons. Called her back and she said "oh yeah I forgot I changed that to 20%."

I appreciate everyone taking the time to respond it was helpfull to me.
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nmacfallCommented:
Glad you got it resolved...Glad I could help!
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