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Unable to install Windows 2008 R2 SP1 on 64-bit server

Posted on 2011-05-03
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Last Modified: 2012-05-11
Hi,

I recently built a machine with Windows Server 2008 R2 (64-bit) operating system. I downloaded the SP1 for 64-bit R2 from the link below.

http://www.microsoft.com/downloads/en/details.aspx?familyId=c3202ce6-4056-4059-8a1b-3a9b77cdfdda&hash=KzoI18FhdIlgjMnRlZPk1PGSTH6obIN7I57vo%2bVlGvIEr13qfXIammTIq0SgmULFlF77bIAn2PCaT4%2bxEuAK7Q%3d%3d

filename is windows6.1-KB976932-X64.exe, I now get the attached error. Can you suggest a solution for this?


Thanks screenshot image of the error
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Question by:Peddu_bhanu
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17 Comments
 
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Expert Comment

by:Randy Downs
ID: 35512720
That's just the Service Pack. You need the O/S
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Expert Comment

by:Randy Downs
ID: 35512739
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Author Comment

by:Peddu_bhanu
ID: 35512751
I've installed the OS as a part of the server build.
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Expert Comment

by:Darius Ghassem
ID: 35512752
Are you sure SP1 is not installed already on the server?

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Expert Comment

by:Mohamed ElManakhly
ID: 35512770
are you sure your OS is 64 bit ?

open CMD and type (systeminfo)

let me know the entries of the below:
OS Name:
OS Version:
System Type:
Processor(s):
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Author Comment

by:Peddu_bhanu
ID: 35512771
SP1 is not already installed. attached the windows version information. windows version screengrab
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Author Comment

by:Peddu_bhanu
ID: 35512832
System Information Output below.

OS Name:                   Microsoft Windows Server 2008 R2 Standard
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Member Server
OS Build Type:             Multiprocessor Free
Registered Owner:          Windows User
Registered Organization:  
Product ID:                55041-266-0396872-84368
Original Install Date:     18/04/2011, 11:51:44
System Boot Time:          03/05/2011, 13:53:53
System Manufacturer:       Dell Inc.
System Model:              PowerEdge 1950
System Type:               x64-based PC
Processor(s):              2 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~2327 Mhz
                           [02]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~2327 Mhz
BIOS Version:              Dell Inc. 2.7.0, 30/10/2010
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory:     8,187 MB
Available Physical Memory: 7,185 MB
Virtual Memory: Max Size:  20,473 MB
Virtual Memory: Available: 19,416 MB
Virtual Memory: In Use:    1,057 MB
Page File Location(s):     D:\pagefile.sys
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Expert Comment

by:rindi
ID: 35512839
Maybe you downloaded the wrong version or language for your installed OS? Why don't you try installing the SP directly via Windowsupdates?
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Author Comment

by:Peddu_bhanu
ID: 35512901
I don't use Windows Update. Our WSUS doesn't push Service Packs or .NET framework related updates due to application compatibility issues.
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Expert Comment

by:Darius Ghassem
ID: 35513620
Can you use Windows Updates this time to see if it applies properly?

Do not click download if you are updating just one computer: A smaller, more appropriate download is now available on Windows Update. The best way to ensure you get Windows 7 and Windows Server 2008 R2 SP1 is by turning on the Automatic Updates feature. You can use our step-by-step instructions or, if you prefer, let us do it for you. If Windows Update is not offering you the option to install the service pack, see KB 2498452. If you are encountering a problem when installing the service pack from Windows update, see Troubleshoot problems installing a service pack for Windows 7 or Windows Server 2008 R2.

http://www.microsoft.com/downloads/en/details.aspx?familyId=c3202ce6-4056-4059-8a1b-3a9b77cdfdda&hash=KzoI18FhdIlgjMnRlZPk1PGSTH6obIN7I57vo%2bVlGvIEr13qfXIammTIq0SgmULFlF77bIAn2PCaT4%2bxEuAK7Q%3d%3d
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by:Peddu_bhanu
ID: 35689676
I tried running Windows Update on the server in question. It doesn't recognize the Service Pack though it shows 16 critical updates.
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by:Randy Downs
ID: 35690102
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Author Comment

by:Peddu_bhanu
ID: 35690241
Hi,

This is happening on 2 similar servers in different networks. Both are  licensed (we have a global contract with Microsoft for licensing).

I ran "slmgr /dlv" in the command prompt on both the machines and get the popup with the License Status field showing "Licensed"

So, definitely there is no licensing issue.
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Expert Comment

by:Randy Downs
ID: 35690376
very strange. Have you scanned for malware?
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Author Comment

by:Peddu_bhanu
ID: 35691022
Not really. I built these servers very recently (hardly days ago) with ISO's downloaded from the Microsoft Volume Licensing site.

However, it's worth a try. Let's see if it works.


thanks
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Accepted Solution

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Peddu_bhanu earned 0 total points
ID: 35704939
Hi,

I didn't scan the file for malware, but instead downloaded it again on the server which fixed the issue.
Initially the file was downloaded on a Windows 2003 server (32-bit) that might have written the file as a 32-bit application to the disk and hence caused compatibility problems on the 64-bit machines.

Downloading the 64-bit version of the file directly on the server that it was to be installed resolved the issue.

thanks
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Author Closing Comment

by:Peddu_bhanu
ID: 35957325
Issue was just common-sense and not something too technical
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