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Need a recommendation on web cameras

Posted on 2011-05-03
Medium Priority
Last Modified: 2012-05-11
We support over 60 plus remote offices and are tossing some ideas around to provide better support.
As anyone knows doing phone support is not as good as being onsite and having a view of what the customer is doing.
We are thinking of using web cams or smart phone apps that would recored real time video  and send it over the internet so we can see what our customer is talking about.
Our customers office is spread out at times and we need a recommendation on cameras that would allow them to plug in the camera show  us the connections or what they are trying to do.  The camera would need to be mobile as far as  plug in play.
For example we use kvm switches and walking the customer through changing connections is a challenge.
If we had a camera they could show us the connections and we could give them better directions in hooking up the kvm switch.

What would be the best and most reasonably  priced camera we could use?
Has anyone else done this successfully?

Question by:kallatech
1 Comment
LVL 69

Accepted Solution

Callandor earned 1000 total points
ID: 35712154
The Logitech Quickcam Pro 4000 (http://www.amazon.com/Logitech-961239-0403-QuickCam-Pro-4000/dp/B00006HMPK) is a good quality webcam that is not too expensive.

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