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Missing folders on mapped drive

Posted on 2011-05-03
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Last Modified: 2012-10-02
Here is the scenario;

Offsite Location - User1 connects to DC1 and drives are mapped using batch file. 3 folders missing. User2 connects to DC1 and drives are mapped using batch file and user 2 can see all the folders.

Main Office - User1 connects to DC1 and drives are mapped using batch file. All folders are available.

User1 is using Windows XP64 Pro connecting to Windows 2008 DC using T1 connection. User2 is using Windows XP32 Pro.

If I disconnect mapped drive and map it manually the 3 folders show up. What is going on?
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Question by:mdifelice
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15 Comments
 
LVL 7

Expert Comment

by:chris_martin62
ID: 35514676
Check the Group Policy setting Group Policy slow link detection, which is located under Computer Configuration\Administrative Templates\System\Group Policy.

Can you see the folders if you go to the network path. If not you may also have some type of issue with offline files you may want to check to see if there is any sync issues.

this may help alittle.
http://support.microsoft.com/kb/307853
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LVL 4

Expert Comment

by:danielmarko
ID: 35514779

Offsite
Can you log on as user1 on user2's computer?

When you say batch file
           is it a batch file on the user's desktop or a login script from DC1?

Can you create a new batch file to map the drives on the user's desktop. Does it work?

does it work if you use a persisent drive mapping
net use g: \\servername\sharename /p


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Expert Comment

by:danielmarko
ID: 35514793
What does
             GPresult   /r

give you from user1 and user 2 at the field and in the main office?
0
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LVL 16

Expert Comment

by:Auric1983
ID: 35514814
Does User 1 have permission to access that folder??? If you are using DFS in 2008 R2 it hides folders that users don't have access to.
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Author Comment

by:mdifelice
ID: 35514981
It is a login script from the DC. User1 just logged into User2's computer and was able to see the missing folders.
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LVL 16

Expert Comment

by:Auric1983
ID: 35514993
ok thanks mdi, just thought I would ask.

Did you try doing a gpupdate /force on the affected PC & verify that the computer and user are in the appropriate OU?
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Author Comment

by:mdifelice
ID: 35515006
Yes on gpupdate and OU.
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LVL 4

Expert Comment

by:danielmarko
ID: 35691245
Can you create a new profile for user1 on his computer, and test?

restart his computer login with local admin rename his old profile
have user1 login
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LVL 4

Expert Comment

by:danielmarko
ID: 35691257
if it does not work you can repeat the process, delete the new profile and rename his old profile back to his name.
But if it does work you can copy his data from the old profile to the new profile.
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Author Comment

by:mdifelice
ID: 35693406
I will give that a try, thanks. I may not get back to this for a few days.
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Author Comment

by:mdifelice
ID: 35739096
Well that didn't work. Here is what I've gathered. It's only the first 3 folders. If I move Folder1, Folder2 and Folder3 then Fodler4, Folder5 and Folder6 disappear. If I put back Folder1, Folder2 and Folder3 then Fodler4, Folder5 and Folder6 reappear and Folder1, Folder2 and Folder3 disappear again?!? this is really bizarre. There must be someone who's seen this before.
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Author Comment

by:mdifelice
ID: 35826403
OK, I've isolated this to our Windows XP64 clients only. When the users login to a Windows XP 32 client the folders all display properly. We've also noticed on the 64bit clients that when we move in and out of root folders to sub folders that the mssing folders will appear and then just as quickly disappear!! This is beyhond bizarre. If I could increase the points on this just to solve it I would.
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Author Comment

by:mdifelice
ID: 35826459
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Accepted Solution

by:
mdifelice earned 0 total points
ID: 35826550
OK, here is the fix

Set HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters\NoAlias

ingOnFileSystem to 0 on the Windows Storage 2008 Server.

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Author Closing Comment

by:mdifelice
ID: 35872751
After trying everything from the Experts I found my own answer on another website.
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