?
Solved

Issues with AVG and iMIS

Posted on 2011-05-03
6
Medium Priority
?
713 Views
Last Modified: 2012-05-11
Recently I just deployed AVG to a clients desktop and found that it has been causing issues with the desktop iMIS clients connecting to the database on the server. The AVG version is 2011 and the iMIS version is iMIS 15. Anyone have this problem as well?
0
Comment
  • 3
  • 3
6 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 35515488
cmitsaccentral--I would recommend you uninstall AVG, and see if the problem goes away.  If it does install an antivirus program with fewer problems such as Avira or Avast.  (Or paid antivirus like Norton.)
0
 
LVL 1

Author Comment

by:Leverage IT Consulting
ID: 35515548
jcimarron - I have already removed AVG from the users PC, and the issue is still occurring.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35515677
cmitsaccentral--So it would seem the problem is with iMIS15.
Here is a reference document that may help
http://docs.imis.com/15.1/15-1_iMIS_Reference_e-Series.doc
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Accepted Solution

by:
Leverage IT Consulting earned 0 total points
ID: 35515861
I think I may have found the issue. I disabled the AVG Agent on the server that was running the iMIS database and once I did that I was able to log on. After that I started disabling the components one at a time and found that the email scanner was enabled and once disabled iMIS was connecting just fine. I don't think the email scanner plays well with servers regardless if it's running exchange or not. Thanks for your help jcimarron.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 35516246
cmitsaccentral--Glad I could help you zero in on the problem.
0
 
LVL 1

Author Closing Comment

by:Leverage IT Consulting
ID: 35714875
After testing found out what the issue was.
0

Featured Post

A Cyber Security RX to Protect Your Organization

Join us on December 13th for a webinar to learn how medical providers can defend against malware with a cyber security "Rx" that supports a healthy technology adoption plan for every healthcare organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Suggested Courses

750 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question