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Outlook 2007 Not Displaying Images

Posted on 2011-05-03
Medium Priority
Last Modified: 2013-02-13

One of our clients has a strange problem with Outlook 2007, he had a few office updates the other day and now any email with images in (html) does not show. If we forward them onto myself or few them in OWA they work perfectly, but just on his laptop they do not.

I have trawled through google for ages trying to find this and pretty much done all they have said, I have even compared with another copy of outlook 2007 to no avail. It's driving me and him nuts.

I have also tried repairing office but again still no luck. The images show up as little red crosses, I have tried in outlook.exe /safe but still the same.

Potential solutions I have tried already:

"Check the proxy server setting on the Connections Tab > Lan Settings. Mine was turned on somehow. I don't even use IE "
"Change Automatic Download Settings"
"add to safe senders"
"remove the mark in show picture placeholders"

Slowly running out of ideas, any help would be appreciated.
Question by:CSE-User
1 Comment
LVL 23

Accepted Solution

Brian Gee earned 2000 total points
ID: 35517303
Since HTML emails rely on some IE settings, let's try closing Outlook and then go to IE. Go to Tools > Options > Advanced tab > click the Restore advanced settings button > then click OK.

Just for sakes, let's relaunch Outlook by going to Start > Run > type in outlook /cleanviews > OK and then see if the issues persist or not.

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