Symantec Backup Exec 11d mailbox recovery

Posted on 2011-05-03
Last Modified: 2012-05-11
Need to recover a user's contact from a few months ago and the new place I just started at used Symantec Backup Exec 11d at the time which is still installed on a server. I found the exchange storage group under the media tab but how do I restore it to a different mailbox or some other way to get the contact without overriding the current mailbox?

Question by:johnw885
    LVL 11

    Expert Comment

    The contact information should be stored in the PST file for the mailbox.  My suggestion would be to restore the file to an alternate location (temp folder) and then on a client computer (outside of the Exchange server) running Outlook you could import the restored PST file and you should be able to view all the contacts from the restored file.

    This way you are not trying to restore data to an active exchange server.

    Author Comment

    Thats the plan but I don't know how to restore the mailbox from Symantec Backup Exec. This is all I see.
    LVL 11

    Expert Comment

    I even have my reading glasses and I cannot clearly see the screen print, sorry.

    In this case are you using the Exchange Agent for Backup Exec to backup the Exchange server or are you just backing the Exchange server without the agent?

    Author Comment

    Just click on the image and open it to see it better. Not sure, this is not longer in use, using a DATTO now but need to restore outlook contacts from a few months ago for a user when it was in use. The exec software is still on one of the servers and this is what I found.
    LVL 11

    Accepted Solution

    From what I can tell from the screen print it appears you are going to have to restore the entire Exchange Information store database in order to recover the old contact data you need.  How critical is this information to you?

    I am not sure how critical this information is to you. But if it is absolutely critical that you restore this data to find out the contact information the only thing I would suggest at this point is restore the entire information store to the existing Exchange server. (Better yet and if possible I would restore this data to a test Exchange server, but I realize that is probably not possible) HOWEVER THIS BEING SAID if you go this route.....there are some critical elements you need to take into account.

    1.) First this will need to be done during non-production time so your Exchange server will have to be taken out of production no incoming or outgoing mail will be delivered.  You can accomplish this several ways but the easiest way would be to stop all of the Exchange services on the email server in question.

    2.) You will need to have a VERIFIED backup copy of the current Exchange server data immediately prior to this because this situation will require you to restore this data at a later time.

    3.) Then restore the data to the Exchange server from the old Exchange backup data overwriting the existing Exchange files. (This assumes the Backup data is from the same OS and Exchange version as the current Exchange install. If it is not....STOP NOW!)

    4.) Immediately after the restore and for safety purposes unplug the Exchange server from network by removing the Ethernet cable from the NIC card.

    5.) Restart the exchange services on the server that were stopped.  Then open Exchange and find the contact information from the mailbox that you needed.

    6.) Stop all the Exchange services on the server

    7.) Connect the Exchange server back to the network by plugging the ethernet cable back into the network.

    8.) Restore the data from the current Exchange backup.

    9.) Restart all the Exchange services

    *** Please note this is an extreme solution that in theory will give you the data you are trying to recover however it may be very time consuming (depending upon how much data you are trying to restore from both backups) and your Exchange server will be out of production during this time.  THE KEY TO THIS IS TO MAKE SURE YOU HAVE A VERIFIED BACKUP of your current Exchange data and have tested restore procedures in place that you know will work.  Because once you have restored old data you have to be sure the new backup data is good and can be restored.

    I would only recommend this procedure if the data you are trying to recover is extremely important to you. Because not only does this require much time and effort....but there is always a possibility that a problem may be encountered when restoring data from backup.

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