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Apostrophe is showing up as an equal sign

I set up a new computer and installed MS Office 2003 Enterprise.  When you call an existing document in to Word it changes the apostrophe to an equal sign.  It prints out the same way so it is not a display issue.  Any ideas?
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captjcret
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captjcret
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1 Solution
 
Brian GeeCommented:
Check the AutoCorret Options to ensure that something is not set to make apostrophes into equal signs:

Tools > AutoCorrect Options. Check the Replace and With section.
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ewkellyCommented:
Is it just on one font? if yes, try to reload that font.
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captjcretAuthor Commented:
The autocorrct options do not have a replace with for apostrophe.  It is just the one symbol.  How do I reload a font?
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Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 
ewkellyCommented:
First try it by blocking some text that has the error and changing the font.
if that is the problem, get out of all MS programs, and go into windows\fonts and find and delete the matching file, then go into control panel/add remove programs and repair the office installation.
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captjcretAuthor Commented:
That did not change anything.  They only use one font Bookman Old Style.  I notice that the body of the text is set at 12 pitch but the equals sign is 13.  I don't even see 13 in the list.  I changed the equal signs 13 to a 12 but that did not make a differance.  Any ideas?
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ewkellyCommented:
Remove and reinstll office?
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Paul SauvéCommented:
Please see Configuration panel -­> Regional and Language Options -> Keyboards and languages: Keyboard Options
Then make sure that you have the correct keyboard options selected... When key values change, it is most often due to the wrong keyboard parameters/options!

(My OS is in French, but I think you can understand the process.)
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captjcretAuthor Commented:
I should be able to give this a try this week
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captjcretAuthor Commented:
Okay, uninstalled office and reinstalled office and I still have the charactor problem. I did go into regional settings and language and keyboards and verified it was set to English United States.  No good.  I change the language to English United Kingdom and it still has the same problem.  Very frustrating.  I don't know what to do except to reinstall Windows and all applications.  Rather drastic,
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Paul SauvéCommented:
Does this problem occur with all programs (Internet Explorer, when sigining in to different web sites, PowerPoint, Wordpad other editors, Outlook)?

My comma and apostrophe are on the same key (beside the letter M key):
Shift + ,
> (apostrophe w. US keyboard setting)
' (apostrophe w. French Canadian keyboard setting)
' (apostrophe w. Canadian multilingual keyboard setting)
' (apostrophe w. UK keyboard setting)
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ewkellyCommented:
Can you try a different printer driver? Or choose a different printer?
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Paul SauvéCommented:
"When you call an existing document in to Word it changes the apostrophe to an equal sign.  It prints out the same way so it is not a display issue."

IMHO, a printer driver will not affect what is displayed on the screen. I don't even think it's a keyboard problem, since "...Word it changes the apostrophe to an equal sign".
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ewkellyCommented:
But the fonts are based on the printer driver chosen, no. Worth a few minutes to try....
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Paul SauvéCommented:
Well, remove all the drivers and give it a go...
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captjcretAuthor Commented:
I tried a completely different printers as  a test.  I thought of this.  No difference.
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captjcretAuthor Commented:
Is there a way to reset Office 2003 to square one.  When I unistalled completely and reinstalled it still rememberded settings. I don't think that is good.
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Brian GeeCommented:
Although this tool has been discontinued by MS, you can download a copy of it from Softpedia.

Discontinued tool info:
http://support.microsoft.com/kb/290301

Softpedia link:
http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml

Before trying this or performing any other uninstall procedure, try logging on to this system using a different (preferably new) user account to see if your Windows profile is housing the issue or not.
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captjcretAuthor Commented:
I have tried to create a new user on the same system and I still have the same results so I know it has nothing to do with the profile.  I will try the tool.
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captjcretAuthor Commented:
This problem was finally fixed.  I was reinstalling the entire operating system and applications to fix the problem when a secretary googled the problem and gave me the simple fix.  I could have sworn I had googled the problem. The document was once a WordPerfect document and was converted to Word.  It displays fine on a workstation with WordPerfect on it but makes this error if the WordPerfect fonts are not installed on that workstation.  I feel about one inch tall....
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captjcretAuthor Commented:
It was my operators solution
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