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Error trying to play video with sound on Windows Media Player 12

Hello, When I try to play a video from a site I like (http://oabs.org/archives/blvd/2002blvdcoc.htm) I get the error: "Windows Media Player cannot play, burn, rip, or sync the file because a required audio codec is not installed on your computer."  I went to http://support.microsoft.com/kb/926373 after searching the error.  This MS article is difficult to understand and does not pertain to version 12.  I am running Windows 7.   I cannot find the checkbox:  
Click the arrow below the Now Playing tab, and then click More Options.
Click the Player tab, and then select the Download codecs automatically check box.
This option is not available on the options.
I can play the video if I open my XP virtual machine, but the video is very poor quality.  It appears I need some sort of "codec" or software that will allow me to play older media player files on my windows 7 computer with media player 12.

Can anyone help?  Thank you much.  Mark88
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Mark O'Brien
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Mark O'Brien
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4 Solutions
 
spiderwilk007Commented:
I would download the KLITE Codec pack http://download.cnet.com/K-Lite-Mega-Codec-Pack/3000-13632_4-10794603.html it should resolve the problem. if not try installing DIVX codec pack http://www.divx.com/en/software/divx-plus/codec-pack 

One of these should work.
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cricket82Commented:
Windows Media Player can not just right away play any video/audio-file. There are many methods to encode a video/audio-file and Media Player needs the right decoder (codec) to play the file correctly.
 
I checked a few files. Video is no problem, but the audio-codec is not defined. Therefore VLC (That's what I tried with) and other players aren't able to play the video with sound. It is rather a problem of how the files were created than your Media Player Settings.

Just contact the provider of the files and ask if he's aware of that problem and/or if he can right away give you advice on which codecs were used or how he suggests you play the files.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Hi spiderwild007.  If this messes up my pc, how do I uninstall?
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Hi cricket82.  Why do the files play on XP, but not on 7?
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spiderwilk007Commented:
It will show up in control panel under programs, You should be able to uninstall from there. It shouldn't mess anything up.
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spiderwilk007Commented:
The reason they are playing on XP is because you have the correct codecs installed on your XP machine.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Spiderwilk007, is there some way to get the same codecs that play the files onto my 7 pc?  Shouldnt media player 12 contain codecs from all previous media players?
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Spiderwilk007, neither of the downloads fixed it.
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cricket82Commented:
spiderwilk007 answered your question IMO. Just try that codec-pack. I didn't find a suitable codec myself. Therefore I pointed at the content-provider because they usually know which codec they used. In this case it seems to be not a very common one... (Just in case the codec-package doesn't contain them)
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jcimarronCommented:
Mark88--These are .asx files which can be opened in Notepad to show the
URL which is  the actual source of the audio.
http://www.ehow.com/how_5856392_play-files-windows-media-player.html
I cannot open the church files either.  This suggests the URL is no longer valid (outdated--these date from 2002).  Can you contact the webmaster at the church and ask for help?  
You say you are having trouble at other sites.  Is that correct?
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spiderwilk007Commented:
No there is no way to transfer codecs from XP to Win 7. I have seen problems with Windows 7 64 bit playing audio even if you have the correct codec installed. It will work fine on 32 bit just not 64. try to install the codecs I recommended and then we will go from there to troubleshoot if you still have the issues.
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spiderwilk007Commented:
Gspot might be the actual codec you need http://www.headbands.com/gspot/
From what I can tell it is used in conjuction with .asx files.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Hi jcimarron.  I am not having issues with other files on other sites, at this time.  I will call the church and let them know that there's something wrong.  However, if everybody else can play the files on XP, they probably wont take time to fix this.  It could be very expensive, and most churches dont have alot of money.  I will definately let them know, though.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Oh, btw, my OS is 64 bit.
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cricket82Commented:
But they can tell you what codec they used to encode the files. I checked some of the older files and they work fine. Therefore I assume they used a different codec to encode the newer files. If you know which one, google should fix your problem.
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BillDLCommented:
Mark

Is this the erro you are getting from Windows Media Player?:
http://windows.microsoft.com/en-CA/windows7/codec130

Here's some information for you that puts the issue into context.

The links on the http://oabs.org/archives/blvd/2002blvdcoc.htm page are to *.ASX files.  These are simply text-based files that provide the URL of the target video file, the "streaming protocol" to use in fetching it, A "title", and a "more info" link.  They can get more complex, but here's an example of the top left one from that page (Bible Class - Randy Mabe):
http://oabs.org/ondemand/lasvegas/blvd041402c.asx

If you were to RIGHT-Click on that link and "Save Target As", you could save "blvd041402c.asx" to your computer and see this if you opened it in a simple text editor like Windows Notepad:

<ASX Version="3.0">
<title>Boulevard Church of Christ Worship</title>
<ENTRY>
<ref href = "mms://wms.oabs.org/wmv/lasvegas/blvdcoc041402c.wmv"/>
<TITLE>Boulevard Church of Christ Worship</TITLE>
<BANNER href="http://oabs.org/images/guestbk.gif">
<MOREINFO href="http://oabs.org/guestbook/guestbook.asp" />
</BANNER>
</ENTRY>
</ASX>

Windows Media Player will download that using the Microsoft Media Server (MMS://) protocol.  The file is "streamed" from its location, and unless you knew the actual URL to the *.WMV file via ordinary HTTP, you can't save the video to your computer and just double-click to play it.

There are thousands of methods that people use to create videos, whether it be recorded from a webcam directly to a computer or recorded in a digicam and later transferred to computer.  Each software title used to record the video, different makes of digicam, or various software used to download video from digicam to PC, use different "encoders" to create the separate video and audio streams in the final video.

The actual file type, eg. WMV, MP4, AVI, MOV, etc, is not the indicator of the actual Codec used.  They are really just "containers" that can contain content encoded by fairly common encoders right through to very vendor-specific ones.  It's a real maze, because some proprietory encoders are the subject of licensing, while others are freely available for use.

To play back a Video on a PC, the media player being used must have access to a suitable "Decoders" that know how to handle both the Video and Audio streams and render them properly.

In the case of the videos you are referring to, the Video content was encoded using the standard Windows Media Version 7 codec, and so should really play in your Windows Media Player version 12.  As cricket82 has said, the Audio content is the odd-ball one.  From what I can see, the audio stream is encoded using the "ACELP.net" codec which seems to be best for capturing and storing low fidelity speech.

I'm never in the habit of just suggesting a big "Audio Codec Pack" to cure one issue.  In some instances it may just work fine for someone, but it's a much better idea to try and install ONLY the codec needed at the time.

The "ACELP.net" codec seems to be by VoiceAge:
http://www.voiceage.com/acelpnet.php
but they only have a link to a trial version of the ENcoder.

Usually what happens in these cases is that enterprising people extract the Decoder portion from such proprietory packs and repackage them into an installer file.  There are some here:
http://www.free-codecs.com/Acelp_net_Codec_download.htm
and I read in a few discussions that the Windows Vista installer allowed Windows 7 users to hear the audio portion of videos where this codec was used, HOWEVER I just tested the standard one on my Windows XP computer and STILL CANNOT hear the audio in the video.

The installer packaghes from that page do provide an Uninstall listing in Add/Remove Programs, but I cannot guarantee any of them.  If you felt like risking it, you could install the Vista one and test, then uninstall it if it didn't help.

For your information, even the recent video links:
http://oabs.org/Archives/Blvd/2011/
do not play back properly for me - no audio.
These *.WMV files were encoded with the "Windows Media Audio 9" (WMA2) and "Windows Media Video 9" (WMV3) codecs, and are streamed by the slighly different but common Real Time Streaming Protocol (RTSP://), so they SHOULD be playing properly on my XP system.

Personally I would contact the "Online Academy of Biblical Studies" and ask them about their videos.  Perhaps they have had previous complains about them using proprietory codecs that are not supported by normal media players, and may have a suggestion for you.
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BillDLCommented:
Sorry, was searching and typing while others were posting.  Didn't think there would be so much attention ;-)
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jcimarronCommented:
Neither wms.oabs.org/wmv/lasvegas/blvdcoc041402c.wmv nor mms://wms.oabs.org/wmv/lasvegas/blvdcoc041402c.wmv will open with WMP 12 on my PC.  And I already have the K-Lite Codes (standard) installed.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
I have a call in to the webmaster of these files.  I am waiting to hear back now.
Mark88
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Hi Lee and other techs!  Sorry this has taken so long.  I had to wait for a call-back, but never got one.  I will award and close now.  Thank you, Mark88
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BillDLCommented:
Thank you Mark.  It's a pity that you never received a response from the webmaster of the site.  It would have been be interesting to know from his site visitor statistics how long people attempted to play the videos (before presumably leaving to look up the Microsoft media support site).  You will probably find that, like you, a great many people have tried without success to play the videos and have assumed that there may be something missing or wrong with their own computer.

If people place audio/visual content on a website they should really also provide a "troubleshooting" link, especially where uncommon or proprietory codecs were used to create the multimedia content.  They do so with embedded "Flash" content, where it gives a link to update Adobe Flash Player if the installed version is too old or isn't working, so why not for videos?

Very disappointing, as is the absence of direct contact details for people at the "Online Academy of Biblical Studies" other than the webmaster - someone who could make sure that he/she is aware that this affects their organisation and actually responds to you with some useful suggestions.  
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Hi BillDL.  Yes, you have aply spoken on this matter.  I will continue to try and reach someone behind this content who might support it.
Thank you very much for your encouragement in this endeavor.
Mark88
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BillDLCommented:
You're very welcome Mark.
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