Need to get the following questions for an Avaya VOIP phone system answered

Posted on 2011-05-03
Last Modified: 2012-05-11
I need to get the following questions for an Avaya VOIP phone system answered:

Phone Questions:

1)            How can we forward caller ID to our cell phones?

2)            How can we check the general mailbox messages offsite?

3)            How can we forward calls from the main line to our cell phone?

4)            How can you forward voicemail to cell phone voicemail when calls are being forwarded?

5)            How to display caller ID when transferring calls from office phone to office phone?

6)            How to forward or copy voicemail to email .wav file

7)            How to turn off voicemail (like John’s extension).

8)            How can Hope & I know whether the call is coming in on the main line or our direct line?

9)            How can we transfer calls from our cell phone (when calls are being forwarded) to other office lines?

10)          How can you forward calls to cell phones offsite?

11)          How do we add a new person to the system?

12)          How do we log in to the system to make changes?

13)          How can we skip a message when checking voicemail?  

14)          Is there a way to simplify our system: checking voicemail, so when people call the main line they don’t have to jump through as many hoops to talk to someone?

15)          Can we make it so when you are looking at a missed call, you can press the “call” button and it will call the number back?  Right now it is incompatible because there is no “9” before the number.

Please answer these questions for me.
Question by:Knowledgeable
    LVL 15

    Assisted Solution

    These are all very vague questions. Please let us know what type of Avaya system you're running including software versions, etc so when we answere we can ensure accurate information according to your specific layout, equipment, and or firmware/software versions... Thanks and let us know.

    Author Comment

    This is an Avaya IP Office System 5410 (auto-attendant & voicemail). The  firmware version is 4.2..

    Please let me know if you need any further information.

    Author Comment

    Is there anyone who can answer these questions about the Avaya IP Office System 5410 (auto-attendant & voicemail) system for me?

    Author Comment

    Does anyone know the answer to any of these questions?

    Author Comment

    Is there anyone who can answer these questions for me?
    LVL 21

    Accepted Solution

    There are a multitude of ways to set up phone systems like this, you'll need to direct these questions to your phone service's support group.  They are the only ones who will have answers for such specific questions.

    Author Comment

    Does anyone else have the answers to any of these questions?

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